You will get Live Chat Support Specialist in english, french and portuguese
Project details
I provide professional trilingual customer support (French, English, Portuguese), focusing on the value of human interaction over automated responses. While robots can handle basic queries, nothing beats the empathy, problem-solving skills, and personalization that a real person brings to the table.
Whether it’s live chat, email, or phone interactions. I ensure prompt, friendly, and effective communication with your customers, enhancing their satisfaction and loyalty. I adapt to your business’s tone and needs, offering a personalized service that bots simply can’t match.
What sets me apart? I combine cultural understanding with industry expertise, offering tailored support in three languages while ensuring that your customers feel heard, valued, and understood. With experience across various sectors, I provide reliable response times, empathetic solutions, and weekly performance reports that help you track results and continuously improve.
Whether it’s live chat, email, or phone interactions. I ensure prompt, friendly, and effective communication with your customers, enhancing their satisfaction and loyalty. I adapt to your business’s tone and needs, offering a personalized service that bots simply can’t match.
What sets me apart? I combine cultural understanding with industry expertise, offering tailored support in three languages while ensuring that your customers feel heard, valued, and understood. With experience across various sectors, I provide reliable response times, empathetic solutions, and weekly performance reports that help you track results and continuously improve.
What's included
| Service Tiers |
Starter
$10
|
Standard
$20
|
Advanced
$30
|
|---|---|---|---|
| Delivery Time | 3 days | 3 days | 3 days |
Number of Hours of Work | 1 | 1 | 1 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | ||
Live Chat Support |
About Jessica
Multilingual Chat & Phone Support Agent | English, French, Portuguese
Rio de Janeiro, Brazil - 1:58 am local time
Look no further — I’m here to help you deliver outstanding customer service across live chat, phone, email.
With experience assisting international clients in different time zones, I understand how to create a positive and efficient customer experience that builds loyalty and trust.
✅ What I Offer:
💬 Live Chat Support
📞 Inbound and Outbound Phone Support
📧 Email and Ticket Support
🗣 Native Portuguese
Advanced French | English
🧠 Problem-Solving and Empathy-Driven Communication
I’m detail-oriented, tech-savvy, and comfortable using platforms like Zendesk, Freshdesk, LiveChat, or your preferred CRM.
Let’s provide your customers with the kind of service they’ll remember — and keep coming back for.
📩 Send me a message and let’s discuss how I can support your business!
Steps for completing your project
After purchasing the project, send requirements so Jessica can start the project.
Delivery time starts when Jessica receives requirements from you.
Jessica works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation & Setup
We'll start by discussing your business, objectives, and customer service guidelines to ensure we're aligned on tone, expectations, and preferred communication methods in each language (FR, EN, PT).
Access to Tools and Materials
I'll need access to any customer support platforms or communication tools you're currently using (e.g., Zendesk, Intercom) and any reference materials (scripts, FAQs, or previous customer queries).