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You will get live chat, technical and customer support for your eCommerce business.
Project details
Are you receiving too many emails you do not have time to open and respond? Or are your customers complaining about not receiving their orders or the whereabouts of their orders?
I believe my professional background in the eCommerce settings like Shopify, Etsy, Wix, Squarespace etc make me a good fit in providing you with exceptional CRM service. I have people at heart and have a passion for helping people resolve issues concerning problems they encounter in their daily software usage. I am a person of trust and would work to protect your company's data and privacy.
With this gig, I would be providing you with the following services:
- Regular Services on Email or CRM Services such as ticket responses on Zendesk, Gorgias, etc.
- Update Tracking
- Order Fulfillment
- Live Customer Support
- Social Media Management
- 24hr turnaround for replies and tickets
- Creating replacements on return orders
I aim to build trust for long-term relationships, and so I prioritize client satisfaction by working hard to provide excellent services. I am available for both short/long term contracts. Contact me now and let me assist you to manage your business!
Best Wishes
Sheila Owusu Appiah
I believe my professional background in the eCommerce settings like Shopify, Etsy, Wix, Squarespace etc make me a good fit in providing you with exceptional CRM service. I have people at heart and have a passion for helping people resolve issues concerning problems they encounter in their daily software usage. I am a person of trust and would work to protect your company's data and privacy.
With this gig, I would be providing you with the following services:
- Regular Services on Email or CRM Services such as ticket responses on Zendesk, Gorgias, etc.
- Update Tracking
- Order Fulfillment
- Live Customer Support
- Social Media Management
- 24hr turnaround for replies and tickets
- Creating replacements on return orders
I aim to build trust for long-term relationships, and so I prioritize client satisfaction by working hard to provide excellent services. I am available for both short/long term contracts. Contact me now and let me assist you to manage your business!
Best Wishes
Sheila Owusu Appiah
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Events Planning, Retail & Wholesale, Software, Travel & Tourism, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$120
|
Standard
$200
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 7 days | 15 days | 30 days |
Number of Hours of Work | 20 | 40 | 59 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Scriptwriting
(+ 1 Day)
+$10
Summary Report
(+ 1 Day)
+$10
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About Sheila
AI Workflow Automation Engineer for Shopify | LLM, n8n & API Systems
Oklahoma City, United States - 1:10 pm local time
Most e-commerce stores use multiple tools — Shopify, Klaviyo, support inboxes, spreadsheets — but these systems rarely communicate intelligently. I build automation layers that connect your tools, integrate AI, and eliminate repetitive operational tasks.
My background in engineering and computational modeling allows me to approach automation with structure, precision, and scalability — not patchwork scripts.
🚀 Core Services
🔥 1️⃣ Shopify Workflow Automation 🔥
✅ AI-powered customer support systems (LLM + RAG integration)
✅ Automated order status & returns handling
✅ Smart email drafting & response workflows
✅ Inventory & fulfillment alert automation
✅API-based system orchestration using n8n
🔥2️⃣ Intelligent System Integration🔥
✅ Shopify API & third-party API integrations
✅ Klaviyo workflow automation
✅ CRM & Slack automation
✅ Google Sheets & Airtable data pipelines
✅ Custom webhook workflows
🔥3️⃣ Performance & Growth Engineering🔥
✅Theme customization (Liquid, HTML, CSS, JS)
✅Conversion optimization (CRO)
✅Landing page systems (PageFly & custom builds)
✅Technical SEO foundations
✅Speed optimization
🧠 What Makes Me Different
Most Shopify developers focus on design.
I focus on operational intelligence.
I combine:
✅ Engineering-level system architecture
✅ AI & LLM automation
✅ Clean Shopify development
✅ Revenue-focused optimization
The result:
Less manual work. Faster response time. Better scalability.
💡 Ideal Clients
I work best with:
✅ Growing Shopify brands
✅ Teams overwhelmed by repetitive support tasks
✅ Stores using multiple disconnected tools
✅ Founders who want automation, not just design
🛠 Technical Stack
Shopify, Shopify Plus
n8n Automation
OpenAI API & LLM Integration
Shopify REST APIs
Klaviyo Automation
Webhooks & Workflow Orchestration
Liquid, HTML, CSS, JavaScript
Google Sheets, Airtable
SEO & CRO
📩 Let’s Build Smarter Systems
If you're running a Shopify brand and want to reduce operational chaos while improving efficiency, I’d be happy to review your current workflow and suggest automation opportunities.
Send an invite or message — let’s build intelligently.
💥 Reviews and feedback from valuable clients 💥
The reviews below highlight the value and quality of work that you could expect from me.
⭐⭐⭐⭐⭐"I highly recommend Sheila! She did all the tasks on time, answered quickly, and was very responsive. I look forward to working with you again on future projects!" - from Upwork client
"I highly recommend Sheila! She did all the tasks on time, answered quickly and was very responsive. I look forward to working with you again on future projects!" - Olexandr, Divi XYZ Media UG (haftungsbeschränkt)
"Thank you Sheila! Great technical skills, very patient." - Wesley Yu
"Sheila has done a great job! Will hire her again when needed." - Yves
"Sheila is a good professional, continue working with her!" Olexandr, Divi XYZ Media UG (haftungsbeschränkt)
"Excellent Job. Communication is great and timely with great ideas as well." - Danielle, Pamper Peace Ecommerce.
Steps for completing your project
After purchasing the project, send requirements so Sheila can start the project.
Delivery time starts when Sheila receives requirements from you.
Sheila works on your project following the steps below.
Revisions may occur after the delivery date.
Step-1
After you purchase the project, you (client) will send me the project requirement. Please provide your requirements in as detail as possible for fast execution. If more clarification is needed, it may be appropriate to schedule a call if needed.
Step-2
At this stage, I will log into your customer support platform, perform stated assignments, and fix technical issues if any.