You will get Live Chat & Ticket Support — Fast, Empathetic, 95% CSAT
Project details
Your customers expect fast, clear, and empathetic responses. Every delayed or poorly handled ticket is a risk to retention. I provide professional live chat and email ticket support for SaaS and e-commerce businesses, handling your queue with the same standard I have maintained across 8+ years in customer support — 95% CSAT, fast response times, and clear communication that makes your customers feel valued.
I have supported global users across US, UK, and EU time zones through platforms like Intercom, Zendesk, Jira, and LiveChat. I troubleshoot issues accurately, document resolutions clearly, and flag patterns that help your product and team improve over time.
Whether you need coverage for a few hours, a specific project, or ongoing support, I slot in with minimal onboarding and maximum reliability
I have supported global users across US, UK, and EU time zones through platforms like Intercom, Zendesk, Jira, and LiveChat. I troubleshoot issues accurately, document resolutions clearly, and flag patterns that help your product and team improve over time.
Whether you need coverage for a few hours, a specific project, or ongoing support, I slot in with minimal onboarding and maximum reliability
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Energy, Engineering, Environmental, Events Planning, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Nonprofit, Real Estate, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$75
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$75 - $100
Additional Hour of Work
+$25
Knowledge Base article written
(+ 1 Day)
+$25About Oluwabiyi
Technical Support Specialist | Microsoft 365 | SaaS Customer Success
Lagos, Nigeria - 2:58 am local time
Your customers are waiting. Every unresolved ticket, slow reply, or vague answer costs you trust and often the customer. I help SaaS and e-commerce teams fix that, handling live chat, email, and ticket queues so your users feel heard and come back.
What I bring:
8+ years in customer support, 95%+ CSAT sustained across every role.
Former Microsoft Concierge Technical Support (M365: Exchange Online, SharePoint, Teams, OneDrive) — 300+ tickets, 95% CSAT.
1,200+ tickets resolved at Tek Experts supporting global Exchange Online customers.
Comfortable at both levels: troubleshooting complex M365/server issues and explaining the fix in plain language your customer actually understands.
Tools I work in daily:
Zendesk, Intercom, LiveChat, Jira Service Management, HubSpot, Dynamics 365 (Rave)
Where I add extra value:
I use PowerShell and structured documentation to cut recurring tickets and build knowledge base articles turning repetitive support load into self-service. This approach has helped teams cut resolution time significantly and sustain 95%+ CSAT even during high ticket volume.
Availability:
Comfortable across US, UK, and EU time zones. Responsive, proactive, and low-supervision in remote settings.
ITIL Foundation certified. If you need someone who can stabilize your support queue and handle the technical layer without hand-holding, let's talk.
Steps for completing your project
After purchasing the project, send requirements so Oluwabiyi can start the project.
Delivery time starts when Oluwabiyi receives requirements from you.
Oluwabiyi works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Context Review (Day 1)
I review your product documentation, existing FAQs, common ticket types, and any tone or communication guidelines you provide. If needed we have a brief alignment call to cover escalation paths and priorities.
Queue Assessment (Day 1)
I audit your current support queue to understand volume, ticket categories, and any backlog that needs immediate attention before going live.