You will get management for your customer support and organize tasks.
Project details
Solution I Implemented:
Set up email triage system (urgent/standard/follow-up)
Created response templates for common questions (saves time, keeps consistency)
Built tracking spreadsheet for response times
Established 4-hour response window for all inquiries
Results:
Reduced response time from 24hrs to 3-4 hours
Organized workflow eliminates overwhelm
Customer satisfaction improved
Templates save 2-3 hours per week
Skills Demonstrated:
Email Management | Customer Service | Process Documentation | Task Organization
Set up email triage system (urgent/standard/follow-up)
Created response templates for common questions (saves time, keeps consistency)
Built tracking spreadsheet for response times
Established 4-hour response window for all inquiries
Results:
Reduced response time from 24hrs to 3-4 hours
Organized workflow eliminates overwhelm
Customer satisfaction improved
Templates save 2-3 hours per week
Skills Demonstrated:
Email Management | Customer Service | Process Documentation | Task Organization
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Marketing & AdvertisingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$30
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 4 days |
Number of Hours of Work | 1 | 2 | 4 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $26
Additional Hour of Work
+$10
Summary Report
(+ 2 Days)
+$10
Live Chat Support
(+ 2 Days)
+$30Frequently asked questions
About Ezekiel
E-commerce Customer Support | Email & Chat Management
Lagos, Nigeria - 12:41 pm local time
I handle email and chat support for e-commerce stores so you can focus on what matters growing your business.
What you get:
Responses within 2-4 hours (no more angry customers)
Professional, friendly tone that matches your brand
Organized task management (no inquiries slip through)
Handling complaints and refunds with care
I specialize in:
E-commerce customer support (Shopify, WooCommerce)
High-volume email and chat management
Turning frustrated customers into repeat buyers
I've managed customer operations for e-commerce stores handling 20-30+ daily inquiries. Let's talk about how I can free up 10+ hours of your week.
Steps for completing your project
After purchasing the project, send requirements so Ezekiel can start the project.
Delivery time starts when Ezekiel receives requirements from you.
Ezekiel works on your project following the steps below.
Revisions may occur after the delivery date.
Understand project requirements and goals
I review all provided details and ask questions if needed to clearly understand the tasks and expectations before starting.
Begin task execution and support
I start handling customer support, organizing tasks, or assigned work based on the agreed requirements.