You will get Medical Billing Support who handles Calls and Emails (Inbound and Outbound)
Project details
As a Medical Billing Support Specialist, I focused on improving the billing process for patients and healthcare providers. My key responsibilities will included:
Customer Service: Assisted over 150 patients monthly with billing inquiries, achieving a 91-95% satisfaction rate.
Tracking System Implementation: Developed a new tracking system for managing approximately 100 billing cases each month, resulting in a 98% resolution success rate within 24 hours.
Statement Generation: Reviewed and generated over 150 patient statements monthly, maintaining a 99% accuracy rate in charge explanations.
Discrepancy Resolution: Handled around 50 billing discrepancies per month, which led to a 30% reduction in payment delays.
Insurance Clarification: Explained insurance benefits and billing details to over 80 patients weekly, ensuring clarity and understanding.
Process Improvement: Collaborated with healthcare providers and office staff to enhance billing processes, achieving a 20% improvement in overall efficiency.
My aim is to streamline billing operations, enhance patient satisfaction, and ensure accurate and timely billing practices.
Customer Service: Assisted over 150 patients monthly with billing inquiries, achieving a 91-95% satisfaction rate.
Tracking System Implementation: Developed a new tracking system for managing approximately 100 billing cases each month, resulting in a 98% resolution success rate within 24 hours.
Statement Generation: Reviewed and generated over 150 patient statements monthly, maintaining a 99% accuracy rate in charge explanations.
Discrepancy Resolution: Handled around 50 billing discrepancies per month, which led to a 30% reduction in payment delays.
Insurance Clarification: Explained insurance benefits and billing details to over 80 patients weekly, ensuring clarity and understanding.
Process Improvement: Collaborated with healthcare providers and office staff to enhance billing processes, achieving a 20% improvement in overall efficiency.
My aim is to streamline billing operations, enhance patient satisfaction, and ensure accurate and timely billing practices.
Purpose
PersonalIndustry
Medical & Pharmaceutical, WellnessLanguage
EnglishWhat's included $8
These options are included with the project scope.
$8
- Delivery Time 1 day
- Number of Hours of Work 7
- Summary Report
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
Social Media Replies
(+ 1 Day)
+$4
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LT
Lex T.
May 14, 2026
Executing Assistant - operation & project
Mw
Mick w.
Apr 16, 2025
EA/VA Position
Great working experience. Clear communication and timely delivery throughout the project. Would be happy to collaborate again in the future.
About Dahlin Frances
Executive Virtual Assistant
100%
Job Success
Mandaluyong City, Philippines - 10:13 pm local time
Key Skills & Experience:
1. Calendar Management: Expert in coordinating complex schedules, organizing 10-15 meetings weekly, and ensuring alignment with executive priorities.
2. Travel Arrangements: Successfully organized travel logistics for 5-7 business trips per month, including transportation, accommodations, and compliance with company travel policies.
3. Project Research: Conducted detailed research for 3-5 projects monthly, providing reports that increased project efficiency by 20%.
4. Document Preparation: Prepared 10-15 reports and presentations per week with a 98% accuracy rate, ensuring timely and accurate deliverables.
5. Communication Management: Efficiently handled high volumes of communication, managing 200+ emails and 50+ phone calls daily, with a focus on timely responses and maintaining professional standards.
6. Attention to Detail: Proven track record of managing tasks with precision and organization, consistently ensuring smooth executive operations.
7. Project Management Skills: Coordinate between teams for project updates, following up on deliverables and making sure that we deliver the project on time.
I am a proactive, detail-oriented professional, dedicated to enhancing executive efficiency and ensuring the seamless execution of day-to-day tasks. Whether it’s scheduling, correspondence, or research, I bring a reliable and professional approach to every aspect of virtual executive support.
Steps for completing your project
After purchasing the project, send requirements so Dahlin Frances can start the project.
Delivery time starts when Dahlin Frances receives requirements from you.
Dahlin Frances works on your project following the steps below.
Revisions may occur after the delivery date.
Discussion on software or apps client used for Support
Discussion with client on what apps or software they used for billing support or what is needed to be set up to complete my task.
Turnover of Billing Support App Credentials
Should the client agree, credentials will be turned over so I can start my work as support for the client.