You will get Medical Virtual Assistant | EMR, Patient Scheduling/Insurance Verification
Project details
You will receive professional Medical Virtual Assistant support to help healthcare organizations manage administrative tasks and maintain smooth day-to-day operations. I handle patient communication, appointment scheduling, and medical record organization with strict confidentiality, accuracy, and attention to compliance standards.
🔹 My services include:
• Appointment scheduling & patient reminders
• Patient data entry & EMR/EHR record management
• Medication documentation support
• Insurance verification/eligibility checks & claims assistance
• Medical billing support & claims follow-up
• Inbox & referral management
• Patient intake & onboarding support
• Medical transcription & documentation
• Email and phone communication handling
I am detail-oriented, organized, and committed to maintaining HIPAA standards and data confidentiality at all times.
Let’s improve your workflow and reduce administrative stress.
🔹 My services include:
• Appointment scheduling & patient reminders
• Patient data entry & EMR/EHR record management
• Medication documentation support
• Insurance verification/eligibility checks & claims assistance
• Medical billing support & claims follow-up
• Inbox & referral management
• Patient intake & onboarding support
• Medical transcription & documentation
• Email and phone communication handling
I am detail-oriented, organized, and committed to maintaining HIPAA standards and data confidentiality at all times.
Let’s improve your workflow and reduce administrative stress.
Purpose
BusinessIndustry
Audio Services, Beauty & Cosmetics, Biotech, Energy, Environmental, Food & Beverage, Legal, Lifestyle, Manufacturing & Storage, Medical & Pharmaceutical, Retail & Wholesale, Sports & Fitness, Telecommunications, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$80
|
Advanced
$160
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Revisions | 1 | 1 | 1 |
Number of Hours of Work | 3 | 8 | 30 |
Basic Photo Editing | - | ||
Organize & Classify/Tag Files | - | ||
Formatting & Clean Up | |||
Project Management Support | - | - | |
Travel Planning | - | - | - |
Frequently asked questions
About Deborah
Customer Support Specialist
Lagos, Nigeria - 10:30 am local time
I’m detail-oriented, responsive, and committed to helping businesses retain customers, improve workflows, and increase overall satisfaction.
Key Achievements:
💬 Improved customer satisfaction by providing timely, empathetic, and solution-focused support across email, chat, and phone channels, achieving a 95% positive feedback/CSAT rating.
🛠️ Consistently handled 50–80 customer inquiries and troubleshooting requests daily while maintaining accuracy, professionalism, and attention to detail.
📈 Supported customer retention through proactive follow-ups, improving repeat engagement by 25% and helping customers clearly understand products, services, and processes.
🗂️ Streamlined administrative and scheduling workflows, reducing missed appointments by 30% and improving overall operational efficiency.
📊 Maintained accurate records and documentation using CRM systems to ensure data is organized, secure, and easy to access.
⏱️ Reduced average response and resolution time from 24 hours to 12 hours, boosting overall customer satisfaction.
If this sounds like the support your business needs, feel free to invite me to your Upwork job. I’d be happy to discuss how I can help improve your customer experience and support your business goals.
I can help with:
-Responding to customer inquiries, resolving issues, and providing clear, efficient solutions
-Lead generation and outreach to qualified prospects to support appointment booking and sales pipelines
-Scheduling appointments, sending reminders, and managing follow-ups to ensure smooth communication
-Maintaining customer records, updating CRM data, and managing documentation accurately
If this sounds like the support your business needs, feel free to invite me to your Upwork job. I’d be happy to discuss how I can help improve your customer experience and support your business goals.
Steps for completing your project
After purchasing the project, send requirements so Deborah can start the project.
Delivery time starts when Deborah receives requirements from you.
Deborah works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Discussion
Brief discussion with my client and you will provide details about your medical practice, the specific administrative tasks required (appointment scheduling, medical record management, patient follow-ups, etc.), and your preferred working hours.
Access Setup & Onboarding
I’ll be granted access to the tools or software you use, such as EMR/EHR systems, scheduling platforms, or communication tools, ensuring everything is securely set up for smooth collaboration.