You will get more HAPPY and SATISFIED customers once you hire me!
Top Rated
Top Rated
Project details
You will get someone who genuinely cares about your valued clients. I've been working in customer service for about 5 years, and my experience would be a huge asset. If you're seeking for a dependable and certified problem-solver, look no further!
Project Type
Data Entry, Ecommerce Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$500
|
Standard
$1,000
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 1 day | 30 days | 7 days |
Number of Revisions | 0 | 0 | 0 |
Frequently asked questions
About Maika Jean
Top Rated Customer Service Rep | E-commerce CSR | Shopify VA
100%
Job Success
Pasig, Philippines - 4:24 am local time
I hope you're having a good day! First of all, I am working in a place with a reliable internet connection.
You've probably spent hours looking through hundreds of Upwork profiles because you need assistance with something. Do you need someone to help you with your new Shopify store? Someone to take care of a bunch of tickets and chats? Or perhaps you simply need someone to add products to your store to increase revenue. YES, you've come to the right place! Let me take some work off your plate so you can focus more on growing your business.
I am an experienced customer service representative of nearly six years. Been with various call center companies here in the Philippines before starting freelancing here on Upwork. I have handled eCommerce, banking, crypto, and SAAS accounts. I am familiar with most CRM tools used in customer services, such as Zendesk, Freshdesk, Kustomer, Shopify, and Shipstation, and I learn new tools quickly. I also have good knowledge of Shopify. If you're thinking of adding more products to your store, I can definitely help; aside from that, I can also help you create a simple one-product Shopify store and write well-researched and compelling product copies. I also have experience in content moderation using CMS, creating pages for a price comparison website. I am also trainable if it's a new task and always willing to learn.
What I can provide
✔Writing Catchy Product Descriptions
✔One Product Shopify Store Building
✔Adding New Products
✔Customer Service
✔Email Support Expert
✔Live Chat Support Expert
✔Excellent Communication Skills
✔Excellent Typing Skills
✔Answering Product Questions
✔Email Handling
✔Order Processing
✔Checking Order Status
✔Customer Satisfaction
✔Answering Tickets
✔Order Fulfillment
✔Order Modification
✔Order Tracking
✔Processing Replacements
✔Basic Technical Support
✔Admin Support
✔Virtual Assistant
✔Data Entry
✔Skip Tracing
✔Processing Refunds & Account Updates
✔Customer Feedback Documentation
✔Web Research
✔Data Extraction (Contact information - Spokeo, BeenVerified, Fastpeoplesearch)
Tools that I'm proficient using:
✔Intercom
✔Zendesk
✔Freshdesk
✔Freshchat
✔Woocommerce
✔Gorgias
✔Shopify
✔Ship station
✔Slack
✔Google suites
✔Microsoft Apps
✔Basic Canva
✔Microsoft Teams
✔CMS for content moderation
I always strive to be on time for each shift and complete tasks on or before the deadline. I communicate well whenever problems arise and do not just go MIA. I value other people's time, and I assure you that communication is one of my top priorities. If you're looking for someone who can deliver quality work, values commitment is dedicated, diligent, open to feedback, and is always willing to grow - please contact me. I'd be a great addition to your team!
#customerservice #emailsupport #chatsupport #orderentry
At your service💖
Maika
Steps for completing your project
After purchasing the project, send requirements so Maika Jean can start the project.
Delivery time starts when Maika Jean receives requirements from you.
Maika Jean works on your project following the steps below.
Revisions may occur after the delivery date.
Basics
What is the name of your company? Would you please send me your social media or website? Do you provide training? May I ask what ticketing system you use? Would you please provide the work schedule?
Once contract has started
✅ Meet the company's needs and requirements ✅ Systematize your messages and emails by cleaning and organizing them. ✅ Make a Template ✅ Respond to client messages