You will get Multichannel Customer Support Setup (Zendesk, Intercom, etc.)
Project details
I will manage customer support through tickets, email, and social media, providing fast, professional, and personalized responses. I will monitor key KPIs such as response time, resolution rate, and customer satisfaction to ensure efficient issue resolution. My focus is on maintaining consistent communication, handling inquiries effectively, and improving the overall customer experience. Continuous monitoring and adjustments will ensure high-quality support and increased customer satisfaction.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$45
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 4 days |
Number of Hours of Work | 3 | 5 | 8 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Social Media Replies
(+ 1 Day)
+$10About Leticia
Customer Success & Support Specialist | Building Loyalty & Retention
São Paulo, Brazil - 3:33 am local time
If your company is struggling with high churn, slow onboarding, or inconsistent support experiences, I can help fix that. I specialize in building customer journeys that retain, engage, and scale.
I’ve spent the last 5+ years supporting SaaS, fintech, and tech startups helping them optimize support processes, boost satisfaction scores (CSAT/NPS), and create frictionless onboarding experiences that actually drive retention.
What I deliver:
- Smooth onboarding flows that reduce churn from day one;
- Multichannel support (chat, email, phone) with consistent tone & empathy;
- Process documentation and automation to scale without losing quality;
- Insights from KPIs (CSAT, NPS, SLA) that guide smarter decisions.
I’m detail-oriented and proactive in solving problems before they become issues.
Let’s turn your customers into your strongest growth engine!
Tools: Zendesk, Intercom, Jira, Notion, Pipedrive, Zenvia, Slack, Google Workspace, Microsoft Office.
Steps for completing your project
After purchasing the project, send requirements so Leticia can start the project.
Delivery time starts when Leticia receives requirements from you.
Leticia works on your project following the steps below.
Revisions may occur after the delivery date.
Review client goals, processes, and customer challenges.
Implement tailored strategies: onboarding, support, follow-ups.