You will get multilingual customer support across email, chat, and DMs
Project details
More than customer support, I help businesses create smooth customer experiences through multilingual communication, organized workflows, and consistent, brand-aligned service across every touchpoint.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Lifestyle, Marketing & Advertising, Retail & Wholesale, Software, Sports & Fitness, Travel & Tourism, WellnessWhat's included
| Service Tiers |
Starter
$96
|
Standard
$144
|
Advanced
$240
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 12 | 18 | 30 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | - | ||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8Frequently asked questions
About Laura
Shopify | Ecommerce | QA | CS | Zendesk
Milan, Italy - 5:53 am local time
I help businesses improve their operations, customer experience and digital performance through a combination of e-commerce expertise, product coordination, multilingual communication, and marketing strategy.
Tools & Platforms:
Jira, Notion, Slack, Confluence, Shopify, Zendesk, Claude AI, Google Workspace, Microsoft Office and Adobe.
My services include:
★ Marketing & Brand Support
⋆ Planning & coordination
⋆ Process Organization
⋆ Branding & positioning
⋆ Social media content
⋆ Ad creative & strategy
★ Strategies & Operations
⋆ E-commerce complete audits
⋆ QA testing & bug reporting
⋆ Customer journey optimization
⋆ Product catalog & PIM reviews
★ Client & Communication
⋆ B2B account management
⋆ B2C customer service
⋆ Onboarding & relationship
⋆ Email and Chat support
⋆ Multilingual Communication
ㅤㅤEN ↔ FR ↔ IT ↔ PT
ㅤㅤTranslation or transcription
ㅤㅤDocumentation & Info Design
ㅤㅤCopywriting & content writing
ㅤㅤProduct descriptions
Steps for completing your project
After purchasing the project, send requirements so Laura can start the project.
Delivery time starts when Laura receives requirements from you.
Laura works on your project following the steps below.
Revisions may occur after the delivery date.
Project Brief
I'll review your business, customer support needs, communication channels, and brand guidelines.
Setup & Alignment
I'll familiarize myself with your tools, workflows, FAQs, and preferred tone of voice.