You will get multilingual customer support and social media management
Project details
Im a native Polish speaker with a Masters degree in Languages, fluent in Italian and English, and experienced in customer communication and online support. I have worked in the IT industry as a Customer Support Specialist, where I handled client inquiries and provided assistance in both Italian and English. This experience taught me how to communicate clearly, solve problems efficiently, and maintain a calm, professional tone even under pressure.
Currently, I work as a Sales Assistant, interacting with customers daily listening to their needs, helping them find the right solutions, and ensuring they feel valued and understood.
Combining these skills with my linguistic background, I offer high-quality support and content management across multiple languages and platforms.
If you are looking for a reliable, multilingual person to take care of your customer communication and social media presence, Id love to help!
Lets work together to make your brand sound human, friendly, and professional in every language.
Currently, I work as a Sales Assistant, interacting with customers daily listening to their needs, helping them find the right solutions, and ensuring they feel valued and understood.
Combining these skills with my linguistic background, I offer high-quality support and content management across multiple languages and platforms.
If you are looking for a reliable, multilingual person to take care of your customer communication and social media presence, Id love to help!
Lets work together to make your brand sound human, friendly, and professional in every language.
Purpose
BusinessIndustry
Audio Services, Data Analytics, Ecommerce, Education, Events Planning, Fashion & Apparel, Food & Beverage, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & TourismLanguage
PolishWhat's included
| Service Tiers |
Starter
$45
|
Standard
$80
|
Advanced
$110
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 5 | 10 | 14 |
Scriptwriting | |||
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - |
About Julia
Your multilingual partner for translations and customer support
Ferrara, Italy - 6:42 am local time
I have experience working in the IT industry as a Customer Support Specialist, where I managed customer inquiries and technical requests in Italian and English. This role taught me how to solve problems quickly, stay calm under pressure, and maintain a professional yet empathetic tone in every interaction.
Currently, I work as a Sales Assistant, engaging with customers daily and helping them find the best solutions for their needs. This experience has strengthened my communication skills, attention to detail, and understanding of how to build positive relationships, both online and offline.
Combining my linguistic education, real customer service experience, and cross-cultural background, I offer a unique blend of precision, professionalism, and a human touch.
Steps for completing your project
After purchasing the project, send requirements so Julia can start the project.
Delivery time starts when Julia receives requirements from you.
Julia works on your project following the steps below.
Revisions may occur after the delivery date.
5 step
Assess client needs and goals. Define languages and communication tone. Prepare materials, FAQs, and policies. Provide multilingual support via email/chat. Share reports and feedback for improvement.