You will get Multilingual Customer Support for Your Shopify, eBay, and Amazon Empires!
Top Rated
Top Rated
Project details
Hello People! Welcome to my project!!
Are you busy and need chat support services? Don't have time to reply to the queries of customers, I am here to assist you.
let me be your live chat service manager and customer service representative for customer service support.
I have 3 years of customer service experience and can work on Helpscout, Freshdesk, and Zendesk. I have worked with various dropshipping and eCommerce stores in the past and helped them as a customer support agent.
I also have basic knowledge of Facebook marketing and can handle social media accounts.
Services include:
live chat manager
customer service support
general customer support queries.
E-mail Handling
respond to customer support queries by email
Chat and messaging
Social Media Account management
phone support.
Order Tracking
Order Fulfillment
follow up with clients
orders fulfillment and refunding cases
You will find me the best customer service representative and chat manager for customer support of your business.
Are you busy and need chat support services? Don't have time to reply to the queries of customers, I am here to assist you.
let me be your live chat service manager and customer service representative for customer service support.
I have 3 years of customer service experience and can work on Helpscout, Freshdesk, and Zendesk. I have worked with various dropshipping and eCommerce stores in the past and helped them as a customer support agent.
I also have basic knowledge of Facebook marketing and can handle social media accounts.
Services include:
live chat manager
customer service support
general customer support queries.
E-mail Handling
respond to customer support queries by email
Chat and messaging
Social Media Account management
phone support.
Order Tracking
Order Fulfillment
follow up with clients
orders fulfillment and refunding cases
You will find me the best customer service representative and chat manager for customer support of your business.
Industry
Business, Ecommerce, Health & Wellness, Kids & Family, Manufacturing, Media & Entertainment, Transportation & AutomotivePlatform
Amazon, eBay, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$50
|
Advanced
$75
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 7 days |
Management Duration (Days) | 1 | 7 | 6 |
Inventory Management | - | - | - |
Order Management | |||
Customer Assistance | |||
Payment Processing | |||
Product Offers & Promotions | |||
Reporting |
Frequently asked questions
15 reviews
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DR
Daniel R.
Jul 3, 2026
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Brian J.
May 11, 2026
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OB
Oliver B.
Apr 5, 2026
Customer Support VA
Great support, highly responsive and cooperative. Can recommend to any ecommerce stores!
JR
Jessica R.
Mar 17, 2026
E-Mail Customer Support Representative
EL
Eritin L.
Feb 21, 2026
Experienced Shopify Customer Support Specialist
About Muhammad
Customer Support Specialist || STR Management/Co-Hosting || eCom VA
100%
Job Success
Multan, Pakistan - 6:16 pm local time
🏆 Top Rated on Upwork || ✔️ Serving Clients Around The Globe
Thank you so much for visiting my profile.
I've specialized in eCommerce, Hospitality, & SaaS niches.
We operate in a modern economy where high-quality customer service is no longer a luxury...
It's a non-negotiable standard for every successful brand.
Customer satisfaction has a huge impact on your business's success. A low satisfaction level means your customer retention & loyalty levels will likely be below the line too.
The Services I Provide Are: 👋
✅ • Live Chat Support • Email Support • Airbnb Property management • Guest Communication, Short Term Rental Booking Management • Answering product Question • Order Tracking • Communication Etiquette • Shopify • Order Fulfillment • Customer Satisfaction • MS-Office • Google sheet • Social Media Customer Support• eCommerce Operations Management •
If you are unsure about anything, we can discuss everything on hand to give you the best service with satisfaction.
Feel free to shoot me a message through Upwork to get your work started with confidence.
✅ I do have expertise in the following:
✔️ Live Chat Support
✔️ Email Support
✔️ Zadarma (calling app)
✔️ Airbnb
✔️ HomeAway
✔️ Booking . com
✔️ Google voice
✔️ Hospitable
✔️ Vrbo
✔️ Agoda
✔️ Airtable
✔️ Guesty
✔️ Smoobo
✔️ Kross booking
✔️ New book
✔️ HomeAway
✔️ Charge Automation
✔️ Shopify
✔️ CRM
✔️ New voice media (calling app)
✔️ Ring central
✔️ Hurrier
✔️ Road Runner
✔️ Leverage
✔️ Freshdesk
✔️ Helpscout
✔️ Zoho CRM
✔️ Slack
✔️ JVZOO
✔️ Zendesk
✔️ Trello
✔️ Leverage
✔️ Freshdesk
✔️ Gorgias
✔️ Tawk to
✔️ Reamaze
✔️ Signal
✔️ Many chats
✔️ Service Point
✔️ Google sheets
✔️ Microsoft Office
✔️ The command in Data Entry
✔️ 17 track
✔️ Deepl
Social Media Support Including:
♦ Linked In
♦ Twiter
♦ Telegram
I do have native-level English proficiency & significant experience managing customer service in multiple other languages.
I have already worked in these languages:
Dutch || Spanish || German || Italian || Swedish || Finnish || Danish
✅I have done the following projects:
➡️ Customer support for Camelotels (AirBnb Chat support)
* Live chat support (Airbnb, Guesty & WhatsApp)
* Handling 200+ properties
* Handling Inquiries
* Respond to customers within a minute and resolve their queries
* Confirm bookings after receiving the all needed documents.
* Informs cleaners about their schedule.
✅ Customer Support For Shopify, Amazon, & eBay (Worked with 40+ brands)
* Tickets Solving • Orders fulfillment • Orders tracking
* Provide Solutions to Customer's Queries Via Email & Live Chat
* Checking the Google Sheet where the order input automatically
* Send the Google sheet to the Supplier after checking all details
* Fulfill the order after receiving the tracking number from the Supplier
* Send the order to "AliExpress Supplier" & Dsers
* Put the orders on "Trello" due to the missing details/damaged products/ waiting from suppliers
* Contact the manufacturer for the special order.
* Making Discount codes for the customer
* Inform the owner daily of all activities
I also have an excellent team who is with me and always ready to work on any project related to customer service.
We can provide 365 days of customer service even on holidays.
It's important to me to build long-term relationships with clients, so I'm primarily looking for long-term projects.
I'm flexible with my working hours & am happy to work closely with any existing freelancers you work with.
Best Regards,
Adnan
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Client purchases the project and sends requirements.