You will get Multilingual Interpreter and/ or Customer Support Specialist/ data analysis
Project details
Hello! I’m Vladimirrovitch Guevara D., a Multilingual Interpreter and Customer Support Specialist. I’m a native French and Haitian Creole speaker, fluent in English and Spanish, offering seamless communication across four languages. I specialize in high-quality interpretation, translation, and customer service that’s accurate, culturally sensitive, and client-focused. I hold a Bachelor’s degree in Education and a Diplôme d’Université in Francophonie and Diplomacy, equipping me with strong intercultural, educational, and diplomatic skills. I provide real-time interpretation, written translation, proofreading, empathetic customer service, and effective conflict resolution. With multicultural awareness and professionalism, I’m ready to support your multilingual events, customer communications, and ongoing language service needs. Let’s work together to build stronger customer relationships, deliver excellent service, and elevate your customer experience.
What's included
| Service Tiers |
Starter
$180
|
Standard
$360
|
Advanced
$540
|
|---|---|---|---|
| Delivery Time | 5 days | 30 days | 60 days |
Number of Outbound Calls | 40 | 200 | 400 |
Number of Email Sends | 5 | 20 | 40 |
Scriptwriting | |||
Summary Report | |||
Lead List |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$8 - $20
Additional Outbound Call
+$8
Additional Email Send
+$8About Vladimirrovitch Guevara
Multilingual | Call Center Specialist | CS& Virtual Assis | Scheduling
Santo Domingo, Haiti - 7:56 am local time
👋 Professional Overview
Results-driven and highly adaptable Call Center Professional with over 4 years of experience in the customer service industry. Proven track record working in fast-paced environments as a Supervisor, Quality Analyst (QA), and Subject Matter Expert (SME). Skilled in delivering exceptional customer experiences, optimizing team performance, and ensuring service excellence across multiple channels.
Fluent in English, French, Spanish, and Haitian Creole, enabling effective communication with diverse global clients and customers.
💼 Core Competencies
📞 Customer Service Excellence (Voice, Chat, Email)
📅 Appointment Scheduling & Calendar Management
📊 Data Analysis & Reporting (Performance Metrics, KPIs)
🌍 Multilingual Interpretation & Translation
🧑💼 Team Leadership & Coaching (Supervisor Experience)
🔍 Quality Assurance & Call Monitoring
🧠 Process Improvement & Training (SME Expertise)
⏱️ Time Management & SLA Compliance
🧩 Services I Offer
1. Customer Support (Multichannel)
Provide professional and empathetic support via phone, chat, and email. Skilled in handling high call volumes while maintaining customer satisfaction.
2. Appointment Scheduling & Coordination
Efficiently manage calendars, bookings, reminders, and follow-ups to ensure seamless operations.
3. Data Analysis & Reporting
Analyze call center metrics such as AHT, CSAT, FCR, and generate actionable insights to improve performance.
4. Multilingual Interpretation
Real-time interpretation and translation services in:
English 🇺🇸
French 🇫🇷
Spanish 🇪🇸
Haitian Creole 🇭🇹
5. Quality Assurance (QA)
Monitor calls, evaluate agent performance, provide feedback, and ensure compliance with company standards.
6. Training & SME Support
Assist in onboarding new agents, creating training materials, and acting as a knowledge resource for teams.
📈 Professional Experience Highlights
✔️ Led teams as a supervisor, improving productivity and customer satisfaction
✔️ Worked as QA Analyst, ensuring service quality and compliance
✔️ Acted as SME, supporting operations and training new hires
✔️ Handled international customers across multiple industries
✔️ Improved KPIs through data-driven decision-making
🌍 Languages
English: Fluent
French: Fluent
Spanish: Fluent
Haitian Creole: Native/Fluent
🛠️ Tools & Systems
CRM Systems: Salesforce, Zendesk, Freshdesk
Communication: Slack, Microsoft Teams, Zoom
Data Tools: Excel, Google Sheets, Power BI (basic/intermediate)
Scheduling: Calendly, Google Calendar
Dialers: Five9, RingCentral, Avaya
⭐ Why Choose Me?
✔️ 4+ years of proven call center experience
✔️ Multilingual communication advantage
✔️ Leadership and QA expertise (rare combination)
✔️ Strong problem-solving and customer-first mindset
✔️ Reliable, detail-oriented, and performance-driven
📩 Let’s Work Together
I am committed to delivering high-quality service and helping your business grow through excellent customer support and efficient operations.
👉 Available for short-term and long-term projects.
Feel free to contact me—I'm ready to bring value to your team!
Let’s discuss how I can support your goals!
Best regards,
Vladimir Duverna
Multilingual Interpreter | Customer Service | Educator
📍 Native in: French & Haitian Creole | Fluent in: English & Spanish
Let’s work together to build stronger customer relationships, interpretations and solve problems faster, and take your customer experience to the next level.
Steps for completing your project
After purchasing the project, send requirements so Vladimirrovitch Guevara can start the project.
Delivery time starts when Vladimirrovitch Guevara receives requirements from you.
Vladimirrovitch Guevara works on your project following the steps below.
Revisions may occur after the delivery date.
Training
Client provides the training so that we can provide an efficient work