You will get Customer Support Setup & Management
Project details
You will get a structured customer support system to help your business manage customer inquiries more efficiently and consistently. The workflow includes setting up organized ticketing processes, improving response handling, and streamlining communication across support channels.
The goal is to reduce delays, improve response accuracy, and create a smoother customer experience.
The goal is to reduce delays, improve response accuracy, and create a smoother customer experience.
Purpose
PersonalIndustry
Ecommerce, Education, Fashion & Apparel, Financial Services, Hardware & Electronics, Marketing & Advertising, Media & Entertainment, Nonprofit, Real EstateLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$350
|
Advanced
$650
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 3 | 6 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | - | ||
Live Chat Support | - | - |
Frequently asked questions
About Okwuagwu
Virtual Assistant & Customer Support Specialist for Growing Businesses
Lagos, Nigeria - 11:15 pm local time
I help businesses deliver exceptional customer support, maintain smooth operations, and create positive customer experiences that build loyalty and trust.
With 3+ years of experience supporting remote teams across e-commerce, telecommunications, and B2B environments, I specialize in:
✔ Customer Support (Email, Chat & Ticket Management)
✔ Zendesk & Freshdesk Administration
✔ Virtual Assistance & Administrative Support
✔ Calendar & Email Management
✔ Appointment Scheduling
✔ Customer Issue Resolution & Escalation Handling
✔ Project Coordination & Team Collaboration
My goal is simple:
→ Respond quickly
→ Solve problems efficiently
→ Keep your customers satisfied
→ Help your business run smoothly behind the scenes
Tools I work with include:
• Zendesk
• Freshdesk
• Convo
• Google Workspace
• Microsoft Office
• Project Management Platforms
If you're looking for a dependable support professional who can represent your business professionally while keeping operations organized, I'd love to discuss how I can help.
Send me a message and let's discuss your project.
Steps for completing your project
After purchasing the project, send requirements so Okwuagwu can start the project.
Delivery time starts when Okwuagwu receives requirements from you.
Okwuagwu works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery
You share your business details, tools used, and key tasks via the requirements form
Onboarding
I set up your Trello board, review your current customer support system and confirm the weekly workflow with you