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You will get the perfect customer service expert (French/English) for your company
Project details
You will get the perfect assistant or customer service expert for your ecommerce store.
Perfectly bilingual (French-English), I hold a Master Degree in Marketing and several professional certificates in Customer Service, Technical Support and Contact Center Management. I have more than 10 years of working experience as a Customer Service, Contact Center, and Technical Support Agent and Manager for several big, medium and small-sized companies on long and short-term projects.
Feel free to send me an offer. It will be a pleasure to communicate with you and start a project to help you achieve your goals.
Perfectly bilingual (French-English), I hold a Master Degree in Marketing and several professional certificates in Customer Service, Technical Support and Contact Center Management. I have more than 10 years of working experience as a Customer Service, Contact Center, and Technical Support Agent and Manager for several big, medium and small-sized companies on long and short-term projects.
Feel free to send me an offer. It will be a pleasure to communicate with you and start a project to help you achieve your goals.
Purpose
BusinessIndustry
EcommerceLanguage
FrenchWhat's included
| Service Tiers |
Starter
$40
|
Standard
$200
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Hours of Work | 8 | 40 | 160 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
About Kokou Igor
French - English Technical / Customer Support & Contact Center Expert
Cotonou, Benin - 7:44 am local time
⭐⭐⭐⭐⭐"Igor Loko delivered good work on this project and I enjoyed working with him. His communication was top-notch, he met all deadlines, and his skills were reasonably strong. I enjoyed working with him and will likely have additional jobs for him in the future."- Nick A. (GEC BPO Corp)
Perfectly bilingual (French-English), I hold a Master Degree in Marketing and several professional certificates in Customer Service, Technical Support and Contact Center Management. I have more than 10 years of working experience as Customer Service, Contact Center, and Technical Support Agent and Manager for several big, medium and small-sized companies on long and short-term projects. Among those companies, we have:
✅ Juntos Global (USA) : Financial solutions company
✅ Mind The Web (USA) : IT Services company
✅ WeChalet (Canada) : Short-term vacation rental company
✅ Systems Builders (Canada) : Digital Marketing Agency (Two Comma Club Award)
✅ Montoretti (France) : Ecommerce company
✅ HumanGen (France): Microtasks Outsourcing Company
✅ Mon Enseigne Lumineuse (France) : Ecommerce company
✅ Digital Outsight (France) : Dropshipping Company
✅ EX2 (Canada) : Web Hosting Company
⭐ Here are my abilities and skills for Customer & Contact Center Support projects⭐
✅ Handling of tickets (e-mails), Live chat, Phone Calls and Social Media messages (Facebook, Instagram, Whatsapp,...).
✅ Writing of Scripts and Saved Replies document for Customer Service Department & Contact Center.
✅ Writing of Customer Service, Technical Support and Contact Center FAQ & articles.
✅ Management of Customer Service Departments and Contact Centers.
✅ Handling of Customer Support, technical support and Contact Center Support.
⭐ Here's what I can bring to your project ⭐
✅ Top-notch Tech/ Customer Support and Contact Center experience for your company clients.
✅ Expert understanding of customers crucial importance for companies of all size.
✅ Ability to quickly diagnose Tech / Customer Support Department and Contact Center issues in order to solve them
✅ Work to exceed customers expectations
✅ Ultra-reliable and communicative person
✅ Someone who cares about helping you succeed and bringing value to your customers and business
⭐ Why you should choose me over other freelancers ⭐
✅ Client Reviews: I focus on providing value to all of my clients and earning their TRUST.
✅ Over-Delivering: this is core to my work as a freelancer. My focus is on giving more than what I expect to receive. I take pride in leaving all of my clients saying "WOW".
✅ Responsiveness: being extremely responsive and keeping all lines of communication readily open with my clients.
✅ Resilience: For any issue that my clients face, I attack them and find a solution.
✅ Kindness: one of the main aspects of my life that I implement in every facet. Treating everyone with respect, understanding all situations with empathy, and genuinely wanting to improve my client's situations.
🏆 Reviews and feedback from high profile clients 🏆
The client reviews below describe the quality of work and value that you can expect from working with me.
"Igor has been wonderful for us. Great team player. Excellent communication skills."- Ben H. (Mind The Web Inc.)
"Everything went super with Igor! :)" - Dany P. (WeChalet Inc.)
"Amazing supplier! Will use again." - Stephen G. (R Media)
"I enjoyed working with Igor as he was a customer support representative with us, Juntos. He was very cooperative and consistently did quality work. He was very open to feedback and responsible." - Stephen B. (Juntos Global)
"I enjoyed working with Igor. I recruted him in a hard period when I had customer service issues. Igor was very serious and did his best to solve the situation. I recommend this Freelancer." - Thomas L.(Montoretti Ltd)
PS: Don't hesitate to send me an offer or an invite. It will be a pleasure to communicate with you and start a project to help you achieve your goals. Best regards. :):
Steps for completing your project
After purchasing the project, send requirements so Kokou Igor can start the project.
Delivery time starts when Kokou Igor receives requirements from you.
Kokou Igor works on your project following the steps below.
Revisions may occur after the delivery date.
Receive required training, credentials and documentation
The client will provide us with the training to do the work if necessary. He will also provide us with the work platforms and tools credentials as well as the necessary documentation to do the work properly.
Do the work
We will strive to provide the best customer support to the company's customers in French/English