You will get premium customer service for your business.
Project details
Customer service professional with more than 9 years of experience working in call centers committed to providing high-quality service and developing customer relationships. Skilled at using consumer feedback to improve customer service processes. Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions.
Purpose
PersonalIndustry
Animals & Pets, Beauty & Cosmetics, Ecommerce, Education, Energy, Events Planning, Food & Beverage, Lifestyle, Media & Entertainment, Medical & Pharmaceutical, Telecommunications, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$275
|
Standard
$899.95
|
Advanced
$1,595.99
|
|---|---|---|---|
| Delivery Time | 5 days | 21 days | 30 days |
Number of Hours of Work | 20 | 40 | 80 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Herber Alberto
CSR and Virtual Assistant
San Salvador, El Salvador - 2:34 am local time
My experience spans multiple roles, including Case Controller, Tier 2 Support, and Quality Assurance Specialist, where I honed my ability to manage complex tasks, ensure quality service, and support business operations. Additionally, I have worked as a Virtual Assistant (VA) for 2 years, gaining hands-on expertise in client management, administrative coordination, and process optimization.
More recently, I have expanded my professional scope by working as an immigration paralegal, assisting in case preparation, document management, and client communication, ensuring accuracy and compliance with immigration procedures. This role has strengthened my analytical skills and attention to detail, which are critical in legal and administrative work.
As a native Spanish speaker, I bring a valuable linguistic advantage in today’s global business environment. Spanish is the second most widely spoken language in business after English, and my fluency enables me to communicate effectively with Spanish-speaking clients, colleagues, and stakeholders, fostering better relationships and expanding market reach.
With my diverse experience, adaptability, and cultural awareness, I am confident in my ability to contribute meaningfully to any team. I am eager to leverage my multifaceted skill set to support business operations, enhance client relations, and drive organizational success.
Software Skills List:
Software I know how to use:
-MS Office ( Word, Excel, PowerPoint, Outlook)
-Google Suite (Docs, Drive, Meet, Slide).
-Canvas.
-Salesforce.
-Clio (Legal Software).
-Bluedot (Legal Software).
-Airtable ( Database Platform).
-Adobe Acrobat.
Previous Employment List:
-Immigration Paralegal (The United Firm)
-Sales Resolution Specialist at Concentrix (Call Center)
-Quality Assurance Specialist at Cognizant IT Solutions (Call Center)
-Customer Care Specialist at the Office Gurus (Call Center)
-Customer Care Specialist Tier 2 at BlackHawk Support Services (Call Center)
Steps for completing your project
After purchasing the project, send requirements so Herber Alberto can start the project.
Delivery time starts when Herber Alberto receives requirements from you.
Herber Alberto works on your project following the steps below.
Revisions may occur after the delivery date.
Strategy
We will discuss what your product/service is and what you're looking to get out of our service.