You will get professional and reliable customer support for your business
Project details
Hello,
Are you looking to provide responsive and professional customer support while staying focused on growing your business?
I help businesses manage their customer communication efficiently by handling day-to-day interactions with clarity, consistency, and care.
Please note: I work exclusively on French-speaking projects and support businesses that communicate with a French-speaking audience.
I can take care of:
Customer email management
Replies to messages (social media, chat)
Handling requests and resolving customer issues
Maintaining a consistent tone aligned with your brand
By outsourcing your customer support, you save time, reduce workload, and ensure a smooth experience for your clients.
My goal is simple: help you deliver reliable support that improves customer satisfaction and builds long-term loyalty.
I adapt to your tools, your processes, and your priorities to provide a structured and dependable service.
Available for both short-term and long-term collaboration.
Are you looking to provide responsive and professional customer support while staying focused on growing your business?
I help businesses manage their customer communication efficiently by handling day-to-day interactions with clarity, consistency, and care.
Please note: I work exclusively on French-speaking projects and support businesses that communicate with a French-speaking audience.
I can take care of:
Customer email management
Replies to messages (social media, chat)
Handling requests and resolving customer issues
Maintaining a consistent tone aligned with your brand
By outsourcing your customer support, you save time, reduce workload, and ensure a smooth experience for your clients.
My goal is simple: help you deliver reliable support that improves customer satisfaction and builds long-term loyalty.
I adapt to your tools, your processes, and your priorities to provide a structured and dependable service.
Available for both short-term and long-term collaboration.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
FrenchWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$350
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 10 | 20 | 35 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$3Frequently asked questions
About Dina Sarobidy
Customer Support Specialist | Assistante Virtuelle | CM
Antananarivo, Madagascar - 3:10 pm local time
Depuis plus de 6 ans, je travaille dans les coulisses des marques e-commerce française : là où chaque message client, chaque suivi et chaque détail peuvent faire la différence dans l’expérience d’achat.
Mon rôle ne se limite pas à “répondre aux messages”.
J’aide les entreprises à offrir une expérience client professionnelle, humaine et organisée, tout en libérant du temps aux fondateurs et aux équipes.
Ce que je peux gérer pour vous :
✓ Support client & Customer Care
• Gestion emails, chat, WhatsApp et tickets clients
• Réponses aux demandes avant/après achat
• Suivi SAV, réclamations et résolution de problèmes
• Amélioration de la satisfaction client
✓ Assistance virtuelle & opérations e-commerce
• Suivi commandes
• Organisation des tâches quotidiennes
• Mise à jour des informations clients
• Coordination avec les équipes internes
✓ Support réseaux sociaux
• Programmation de publications
• Modération commentaires/messages privés
• Interaction avec la communauté
• Création de contenus simples et organisation du calendrier éditorial
Outils utilisés :
Zendesk • Shopify • Trello • WhatsApp Business • Ringover • Google Workspace • Canva • ChatGPT
Pourquoi travailler avec moi ?
Parce que je comprends qu’un client derrière un écran n’est pas juste un ticket à fermer.
Une réponse claire, un bon suivi et une expérience positive peuvent transformer une simple commande en relation de confiance avec votre marque.
Je suis autonome, attentive aux détails et habituée à travailler avec des entreprises francophones à distance.
Disponible pour des collaborations régulières et long terme.
Parlons de votre projet 🙂
Steps for completing your project
After purchasing the project, send requirements so Dina Sarobidy can start the project.
Delivery time starts when Dina Sarobidy receives requirements from you.
Dina Sarobidy works on your project following the steps below.
Revisions may occur after the delivery date.
Collaboration
I manage your customer support according to your needs and guidelines, ensuring clear communication and consistent follow up