You will get Professional Bilingual VA: Calendar, Email & Data Mastery
Project details
This project offers premium bilingual (EN/ES) virtual assistance with a focus on precision, organization, and efficiency. What sets it apart is the combination of technical skill, proactive communication, and tailored support for each client.
Industry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Engineering, Fashion & Apparel, Gaming, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Media & Entertainment, Medical & Pharmaceutical, Music, Real Estate, Software, Sports & Fitness, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$140
|
Advanced
$220
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 10 | 20 | 30 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$60 - $80
Additional Hour of Work
+$10Frequently asked questions
About Carlos
Bilingual Virtual Assistant | English-Spanish Admin and Org Support
Barranquilla, Colombia - 12:29 pm local time
I specialize in administrative and organizational support, bringing precision, initiative, and clear communication to every task. Whether you need your calendar and inbox expertly managed, projects coordinated, or data turned into actionable insights, I’m here to ensure nothing falls through the cracks.
Key Projects & Accomplishments
° BPO Subject matter expert – Mentored a team of 10 agents, improving time management and problem resolution.
° Process Optimization – Designed an improved workflow that cut average response time from 4 hours to 25 minutes.
° High‑Volume Inbox Management – Handled 50+ daily inquiries in English and Spanish, maintaining a 98% customer satisfaction score.
° Data‑Driven Reporting – Built Excel dashboards tracking AHT, CSAT, and FCR, enabling leadership to reduce SLA breaches by 25%.
Education & Certifications
° Mechanical Engineering, Universidad del Norte, Colombia
° Customer Service Excellence (BPO Industry, internal certification), [OP 360], 2023
Steps for completing your project
After purchasing the project, send requirements so Carlos can start the project.
Delivery time starts when Carlos receives requirements from you.
Carlos works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Gathering
Client provides a clear description of tasks, tools, access, files, and key deadlines.
Task Planning & Setup
I organize the work, set up necessary tools, and confirm timelines and deliverables.