You will get professional Chat and Email Support for your business.
Project details
You will receive professional Chat and Email Support specifically tailored for the Publishing and Media industry. With over 2 years of experience as a CSR in a publishing environment, I specialize in assisting authors, students, and readers with high-level accuracy and professionalism.
My Expertise Includes:
Deadline & Extension Management: Efficiently handling requests for assignment or manuscript extensions with clear, empathetic communication.
Platform Navigation: Guiding users through educational or publishing portals to ensure a smooth experience.
Detail-Oriented Support: Managing inquiries regarding submissions, account access, and publication schedules.
Professional Tone: Maintaining the high standard of written English required for the publishing and academic sectors.
I am currently offering a special introductory rate as I transition my corporate publishing support experience to the Upwork platform. Let's ensure your customers receive the polished, accurate support they expect!
My Expertise Includes:
Deadline & Extension Management: Efficiently handling requests for assignment or manuscript extensions with clear, empathetic communication.
Platform Navigation: Guiding users through educational or publishing portals to ensure a smooth experience.
Detail-Oriented Support: Managing inquiries regarding submissions, account access, and publication schedules.
Professional Tone: Maintaining the high standard of written English required for the publishing and academic sectors.
I am currently offering a special introductory rate as I transition my corporate publishing support experience to the Upwork platform. Let's ensure your customers receive the polished, accurate support they expect!
Purpose
BusinessIndustry
Animals & Pets, Beauty & Cosmetics, Ecommerce, Food & Beverage, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$8
|
Standard
$20
|
Advanced
$40
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 4 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$6
Scriptwriting
(+ 1 Day)
+$10Frequently asked questions
About Ann
Customer Support | Social Media Manager | Virtual Assistant
Rizal, Philippines - 11:03 am local time
Steps for completing your project
After purchasing the project, send requirements so Ann can start the project.
Delivery time starts when Ann receives requirements from you.
Ann works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding and Access Setup
I will review your business guidelines and gain access to the necessary communication channels (Email/Chat) to ensure I understand your brand voice.
Active Support and Ticket Management
I will begin handling incoming inquiries via chat and email, clearing the queue and resolving customer issues with empathy and efficiency. [For complex issue, I will ask clarification first if necessary to avoid further inconvenience and confusion].