You will get professional customer service email and chat support for your business
Project details
I help businesses handle customer conversations in a calm, professional, and brand-aligned way by creating personalized customer service responses tailored to real situations.
With 9 years of experience in banking customer service, I understand how to manage complaints, resolve issues, and communicate with empathy while protecting your brand image.
When you work with me, you won’t receive generic templates. I create responses based on your actual customer scenarios, ensuring every message fits your tone, business style, and goals.
My focus is simple to help you turn difficult conversations into trust, loyalty, and long-term customer relationships.
With 9 years of experience in banking customer service, I understand how to manage complaints, resolve issues, and communicate with empathy while protecting your brand image.
When you work with me, you won’t receive generic templates. I create responses based on your actual customer scenarios, ensuring every message fits your tone, business style, and goals.
My focus is simple to help you turn difficult conversations into trust, loyalty, and long-term customer relationships.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$60
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 3 | 6 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $15
Additional Hour of Work
+$1
Summary Report
(+ 1 Day)
+$15
Social Media Replies
(+ 1 Day)
+$10
Live Chat Support
(+ 1 Day)
+$15About Chiemena
Customer Support Virtual Assistant|Helping Businesses Retain customers
Port Harcourt, Nigeria - 12:48 am local time
Are emails piling up while you focus on running your business?
Slow response times and disorganized customer support can lead to frustrated customers, missed opportunities, and lost revenue.
I am Nancy, a Customer Support Virtual Assistant with over 9 years of customer service experience.
I help businesses deliver exceptional customer experiences through professional email support, live chat support, CRM management, and administrative assistance.
My goal is to help you improve customer satisfaction, maintain organized operations, and build long-term customer loyalty.
Here is how I can support your business:
âś“Customer Support (Email, Chat & Phone Support)- I help ensure your customers feel heard, valued, and supported through timely and professional communication.
✓ Customer Service & Customer Engagement – I help create positive customer experiences that encourage loyalty and repeat business.
✓ CRM Management (HubSpot & ActiveCampaign) – I keep customer information organized so you can easily track conversations, follow-ups, and customer needs.
•✓Ticket Management & Resolution Tracking – I make sure customer concerns are properly followed up on and resolved without being overlooked.
✓ Email Management & Inbox Organization – I help keep your inbox organized, respond to inquiries efficiently, and ensure important messages don't get missed.
•✓Administrative Support – I assist with day-to-day tasks that keep your business running smoothly and efficiently.
•✓Google Workspace (Gmail, Docs, Sheets, Drive & Calendar) – I use these tools to support communication, organization, scheduling, and collaboration.
✓Customer Data Entry & Database Updates – I maintain accurate customer records to help support informed business decisions.
✓Customer Follow-Ups & Satisfaction Surveys – I help strengthen customer relationships by checking in, gathering feedback, and ensuring customers remain satisfied.
✓Escalation Handling – I approach challenging customer situations calmly and professionally to help find suitable solutions.
✓Team Communication & Coordination – I support effective communication and collaboration to help teams stay aligned and productive.
With a background in customer service and a commitment to professionalism,
I help businesses stay organized, improve response times, and keep customers happy.
If you are looking for a dependable Customer Support Virtual Assistant who is proactive, detail-oriented, and dedicated to delivering excellent customer experiences, send me a message today.
I would love to discuss how I can support your team and contribute to your business success.
Steps for completing your project
After purchasing the project, send requirements so Chiemena can start the project.
Delivery time starts when Chiemena receives requirements from you.
Chiemena works on your project following the steps below.
Revisions may occur after the delivery date.
You share your customer scenarios
Send me real customer messages, complaints, or situations you want responses for, along with your preferred tone (friendly, formal, empathetic, etc.).
2. I create tailored responses
I will write personalized, brand-aligned responses based on your business style and customer needs.