You will get Professional Customer Service (Email, Phone & Live Chat) For Any Business
Project details
This project focuses on delivering professional, reliable, and friendly customer service that strengthens customer satisfaction and drives business growth. Through expert support across email, phone, and live chat, I ensure every customer receives timely, helpful assistance with a personalized touch.
I integrate leading CRM tools like HubSpot, Salesforce, Zendesk, and Freshdesk to streamline workflows, improve response time, and maintain accurate customer records. My goal is to create a smooth, efficient support system tailored to your business needs.
With a customer-first approach, you’ll get consistent communication, reduced stress for your team, and improved retention driven by high-quality service.
Let’s build a customer support experience that keeps your clients happy and moves your business forward.
What You Will Get
1. Fast, friendly support across email, phone, and live chat.
2. Accurate ticket handling using top CRM tools.
3. Personalized communication tailored to your brand.
4. Improved response time and reduced customer wait.
5. Smooth follow-up process.
I integrate leading CRM tools like HubSpot, Salesforce, Zendesk, and Freshdesk to streamline workflows, improve response time, and maintain accurate customer records. My goal is to create a smooth, efficient support system tailored to your business needs.
With a customer-first approach, you’ll get consistent communication, reduced stress for your team, and improved retention driven by high-quality service.
Let’s build a customer support experience that keeps your clients happy and moves your business forward.
What You Will Get
1. Fast, friendly support across email, phone, and live chat.
2. Accurate ticket handling using top CRM tools.
3. Personalized communication tailored to your brand.
4. Improved response time and reduced customer wait.
5. Smooth follow-up process.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Medical & Pharmaceutical, Photography, Real Estate, Religion & Spirituality, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video ServicesLanguage
EnglishWhat's included
| Service Tiers |
Starter
$70
|
Standard
$130
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 15 | 25 | 40 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
About Agu Chidimma
Customer Success Manager | client Onboarding, Retention & SaaS B2B
Onitsha, Nigeria - 1:54 pm local time
Many businesses invest heavily in acquiring customers but lose them due to poor onboarding, low engagement, inconsistent communication, and a lack of proactive customer success strategies. These challenges lead to cancellations, lower retention rates, and missed expansion opportunities.
As a Customer Success Manager with experience supporting customers across SaaS, education, and digital products, I help businesses improve customer retention, increase customer satisfaction, strengthen client relationships, and create seamless customer experiences that keep users engaged and loyal.
I have supported a customer base of over 150,000 account, optimized support workflows handling 1,000+ customer inquiries weekly, improved onboarding experiences, identified retention risks, and uncovered upsell and cross-sell opportunities that contributed to customer growth.
My services include:
• Customer Success Management
• Customer Retention & Churn Reduction
• Customer Onboarding & Product Adoption
• Account Management
• Client Relationship Management
• Customer Support (Email, Chat & Phone)
• Customer Satisfaction & Engagement Strategies
• CRM Management (HubSpot, Intercom, Zendesk, Salesforce)
• Renewal Management & Expansion Opportunities
• Customer Feedback Analysis & Advocacy
Clients value my proactive communication, problem-solving mindset, attention to detail, and ability to build strong, lasting customer relationships.
If you're looking for a Customer Success professional who genuinely cares about your customers and business growth, send me a message or invite me to your job. I'd love to discuss how I can help your customers succeed.
Steps for completing your project
After purchasing the project, send requirements so Agu Chidimma can start the project.
Delivery time starts when Agu Chidimma receives requirements from you.
Agu Chidimma works on your project following the steps below.
Revisions may occur after the delivery date.
After purchasing the project, send requirements to me
I will require brief training or onboarding sessions to understand the specific requirements and responsibilities of the job, ensuring I can deliver high-quality support tailored to your needs
Agu works on your project following the steps below.
Consultation Let’s have an initial consultation to understand your current customer support challenges and business goals. From there, I’ll propose a customized plan, and we can start optimizing your customer service systems right away!