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You will get professional Customer service for your German Customers

Hassan S.Status: Offline
Hassan S.
4.6
Top Rated
Preview imagePreview image

Let a pro handle the details

Buy Customer Support services from Hassan, priced and ready to go.
Hassan S.Status: Offline
Hassan S.
4.6
Top Rated
Preview imagePreview image

Let a pro handle the details

Buy Customer Support services from Hassan, priced and ready to go.

Project details

Hi There!

I am a professional German Speaking customer service representative for almost all types of projects. I know the secrets and techniques to get the results!

I have 3.5 years of experience as an inbound/outbound German Speaking customer service support representative.

Duties:

Resolve customer complaints via email, mail or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Taking bookings and orders online via call, email or chat.

Please take a moment to go through the services you can expect from me with perfection I have mentioned below:

Inbound customer support services.
Outbound customer support services.
Drop shipping Management.
Appointment setting.
B2B and B2C promotions.
Live Chat support.
Solving tickets.
Email handling.
social media messages handling


Please feel free to reach out to me at any time.

Thanks!
Industry
Animals & Pets, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Data Analytics, Ecommerce, Education, Events Planning, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Nonprofit, Retail & Wholesale, Software, Telecommunications, Travel & Tourism, Video Services
Language
German
What's included
Service Tiers Starter
$70
Standard
$600
Advanced
$1,100
Delivery Time 5 days 15 days 30 days
Number of Hours of Work
1080170
Scriptwriting
-
-
Summary Report
-
Social Media Replies
Email Support
Live Chat Support

Frequently asked questions

4.6
21 reviews
81% Complete
(17)
10% Complete
(2)
5% Complete
(1)
1% Complete
(0)
5% Complete
(1)

SK

Samia K.
5.00
Jun 14, 2024
As usual everything was smooth and perfect.
Hassan S.Status: Offline

About Hassan

Hassan S.Status: Offline
German Speaking VA |Customer Care Specialist|Translator| Amazon Expert
100% Job Success
4.6  (21 reviews)
Cairo, Egypt - 9:29 pm local time
Thank you for reviewing my profile.

Born and raised in Germany, I am fluent in both English and German, holding a bachelor's degree in German studies. My passion lies in customer service and hospitality, where I thrive on answering questions, solving problems, and building strong client relationships. I am highly motivated, a quick learner, and fully committed to delivering excellence in all my endeavors.

I bring extensive experience in inbound and outbound sales, as well as email and chat support. My excellent communication skills, attention to detail, and accuracy make me a valuable asset to any team. As a dedicated professional, I am always eager to engage in new challenges and projects, ensuring the highest level of customer satisfaction and operational efficiency.

I am passionate about both Translation and Customer Service. I love to answer questions, solve problems and build rapport with clients. I am also highly motivated and a quick learner, and fully committed and dedicated to the work and projects I engage in! I have both inbound and outbound Sales experience, as well as Email & Chat Support experience. I have excellent communication skills, and I am particularly keen on attention to detail and accuracy!

I am an experienced customer support specialist and vacation rental property manager with a proven track record since September 2019. Over the past four years, I have dedicated myself to providing exceptional customer support for the DACH market across various companies and projects. My expertise extends to creating listings, coordinating bookings, and offering stellar customer support on leading online rental platforms such as Airbnb, Booking.com, Vrbo, Housing Anywhere, and Expedia.

Strengths:

• Customer care specialist
• Phone/Chat/Email handling
• Cold/Warm calling using CRM systems
• Proficient in MS Office applications and their Google counterparts
• Excellent grasp of the German language, both written and verbal
• Strong people management skills
• ChatGPT
• Amazon FBA

Programs used:

Outlook, Excel, Word, Google Docs spreadsheets and Calendar, Hubspot, Dialpad (phone software), Aircall (phone software), I Plum (Phone software), Skype For Business, Google Voice, Slack, Microsoft Teams, Zendesk/Freshdesk (phone software), Genesys workspace (CRM), Microsoft Dynamics 365 (CRM) etc…

Please do not hesitate to contact if you have further questions and think that I am a perfect match for your job posting.

I look forward to working with you.

Best wishes,
Hassan

Steps for completing your project

After purchasing the project, send requirements so Hassan can start the project.

Delivery time starts when Hassan receives requirements from you.

Hassan works on your project following the steps below.

Revisions may occur after the delivery date.

Access

I need to have access to your mail / CRM and your store. If there is anything else to do, please let me know.

Review the work, release payment, and leave feedback to Hassan.