You will get professional email, live chat, and phone customer support
Project details
I provide professional customer support for e-commerce stores, service-based businesses, online teams, and growing companies that need reliable communication with their customers.
I can help manage email support, live chat, phone support, social media replies, customer inquiries, order questions, refunds/returns, appointment or service questions, complaint handling, follow-ups, CRM updates, ticket management, and escalation support.
My approach is organized, customer-first, and business-aware. I do not only respond to messages; I help protect your brand experience by communicating clearly, resolving issues properly, tracking customer concerns, and keeping you updated with summaries or reports when needed.
I can work with platforms such as Gmail, Outlook, Zendesk, Freshdesk, Gorgias, Shopify, WooCommerce, Google Workspace, Trello, ClickUp, Notion, CRMs, social inboxes, and other support tools.
Whether you need short-term support, daily coverage, or ongoing customer service help, I can support your business with professionalism, structure, and care.
I can help manage email support, live chat, phone support, social media replies, customer inquiries, order questions, refunds/returns, appointment or service questions, complaint handling, follow-ups, CRM updates, ticket management, and escalation support.
My approach is organized, customer-first, and business-aware. I do not only respond to messages; I help protect your brand experience by communicating clearly, resolving issues properly, tracking customer concerns, and keeping you updated with summaries or reports when needed.
I can work with platforms such as Gmail, Outlook, Zendesk, Freshdesk, Gorgias, Shopify, WooCommerce, Google Workspace, Trello, ClickUp, Notion, CRMs, social inboxes, and other support tools.
Whether you need short-term support, daily coverage, or ongoing customer service help, I can support your business with professionalism, structure, and care.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Environmental, Fashion & Apparel, Food & Beverage, Logistics & Supply Chain Management, Marketing & Advertising, Real Estate, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$65
|
Standard
$150
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 6 | 15 | 21 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Frequently asked questions
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SK
Steve K.
May 26, 2024
Obsessed - Design Lifebushido as a brand people love - Live Life Boldly. Global 10
The work was solid and involved consistent daily tasks for 10 days. Thank you again for your efforts. We appreciate you!
About Rana Iftikhar
Shopify Store Manager | Ecommerce Operations | Dropshipping
Lahore, Pakistan - 11:04 pm local time
I'm Rana, a Business Operations Specialist with 5+ years of experience across e-commerce, service businesses, and agencies. I've worked with 20+ ecommerce brands across fashion, jewelry, skincare, home essentials, retail, wholesale, and dropshipping businesses serving customers in the United States, Europe, Australia, and New Zealand.
My role is simple: keep the operational side of your business organized, accurate, and running smoothly so you can focus on growth.
𝐇𝐎𝐖 𝐈 𝐂𝐀𝐍 𝐇𝐄𝐋𝐏
𝐄𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐭𝐨𝐫𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬
• Manage day-to-day Shopify and WooCommerce operations
• Keep product catalogs accurate and up to date
• Maintain inventory and coordinate stock updates
• Handle order processing, fulfillment tracking, and shipping workflows
• Shipping label management: USPS, UPS, FedEx, and Shopify Shipping labels
• Theme updates, bug fixes, and Shopify backend administration
• Dropshipping operations and supplier coordination
𝐒𝐮𝐩𝐩𝐥𝐢𝐞𝐫 & 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭
• Coordinate and communicate with suppliers and vendors
• Invoice verification, reconciliation, and forwarding to accounting
• Operational coordination and workflow management
• SOP implementation and process documentation
𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬
• Customer support via email, live chat, phone, and helpdesk platforms
• Order issue resolution, refunds, returns, cancellations, chargebacks, delivery follow-ups, and customer feedback management
• CRM updates and customer record management
𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 & 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬
• Klaviyo newsletter setup, campaign management, and scheduling
• Social media posting, commenting, and engagement management
• Blog publishing and content updates
𝐓𝐎𝐎𝐋𝐒
• Shopify, WooCommerce, DSers
• Klaviyo, HubSpot, Meta Business Suite
• Gorgias, Zendesk, Freshdesk
• Google Workspace, Slack
• ClickUp, Trello, Notion
• Canva
𝐖𝐇𝐘 𝐂𝐇𝐎𝐎𝐒𝐄 𝐌𝐄
✓ Supported stores handling 100+ customer emails daily across multiple brands
✓ Experience supporting stores generating $60K–$100K/month in revenue
✓ Comfortable working within existing SOPs or building new processes when needed
✓ Ability to manage multiple operational workflows without constant supervision
✓ Available for both ongoing support and long-term operational partnerships
If you're looking for reliable support for your store operations, customer experience, and day-to-day workflows, please message me with your store details, and I'll be happy to tell you exactly how I can assist. I respond quickly, and I'm available to start immediately.
Steps for completing your project
After purchasing the project, send requirements so Rana Iftikhar can start the project.
Delivery time starts when Rana Iftikhar receives requirements from you.
Rana Iftikhar works on your project following the steps below.
Revisions may occur after the delivery date.
Gather Required Information
Review the provided details, platform access, and any specific instructions. Clarify any missing information before proceeding.
Set Up Customer Support System
Configure email/chat support tools and create response templates for efficient communication.