You will get professional Customer Service Representative for your E-Commerce Store
Rising Talent
Rising Talent
Project details
👋 Hi, I’m Salahudin – a Shopify Customer Support & Dispute Resolution Expert with 2+ years of experience in eCommerce and short-term rental customer service.
I specialize in:
âś… Shopify Email & Live Chat Support
âś… Chargeback/Dispute Handling (PayPal, Klarna, Stripe)
âś… Order Fulfillment & Tracking (AliExpress, DSers)
âś… CRM: Zendesk, Gorgias, Freshdesk, HelpScout
âś… Refunds, Returns & Escalations
âś… Airbnb, Vrbo, Guesty, Booking.com Support
âś… Multilingual Support (EN, NL, ES, DE, PT & more)
I've managed 1000+ orders, handled 150+ Airbnb properties, and resolved tickets with accuracy and speed. I also create discount codes, schedule cleaners, and handle escalations—all with a professional and friendly approach.
âś… Tools: Shopify, Google Sheets, Slack, Trello, RingCentral, Hospitable
⏰ Available 24/7 – including weekends & holidays.
📩 Let’s work together to provide world-class support for your business!
Kind regards,
Salahudin
I specialize in:
âś… Shopify Email & Live Chat Support
âś… Chargeback/Dispute Handling (PayPal, Klarna, Stripe)
âś… Order Fulfillment & Tracking (AliExpress, DSers)
âś… CRM: Zendesk, Gorgias, Freshdesk, HelpScout
âś… Refunds, Returns & Escalations
âś… Airbnb, Vrbo, Guesty, Booking.com Support
âś… Multilingual Support (EN, NL, ES, DE, PT & more)
I've managed 1000+ orders, handled 150+ Airbnb properties, and resolved tickets with accuracy and speed. I also create discount codes, schedule cleaners, and handle escalations—all with a professional and friendly approach.
âś… Tools: Shopify, Google Sheets, Slack, Trello, RingCentral, Hospitable
⏰ Available 24/7 – including weekends & holidays.
📩 Let’s work together to provide world-class support for your business!
Kind regards,
Salahudin
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$450
|
|---|---|---|---|
| Delivery Time | 7 days | 15 days | 30 days |
Number of Hours of Work | 50 | 100 | 250 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$3
2 reviews
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RB
Robina B.
Nov 11, 2025
Chargeback Dispute Specialist for Shopify Payments
Salahudin truly exceeded my expectations. His expertise in customer service, chargebacks, and PayPal dispute resolution is outstanding. He handled every situation with professionalism, clear communication, and impressive speed — resolving issues well before the expected deadline. If you need someone reliable, skilled, and easy to work with, I highly recommend him.
BJ
Baynton J.
Nov 4, 2025
Customer Service Representative & Social Media Manager
Salahudin is incredibly professional and dependable. He handles customer queries and social media with genuine care and creativity, a real pleasure to work with! I’d highly recommend him to anyone needing reliable customer support. Thanks!
About SALAH
Customer Service | Email & Live Chat | Shopify, Chargebacks & Disputes
100%
Job Success
Multan Cantt, Pakistan - 9:16 am local time
📆 3+ Years of Professional Experience | Shopify, Chargebacks & Dispute Resolution
đź’¬ Email | Live Chat | Phone Support | Shopify | Gorgias | Zendesk
As a dedicated Customer Service Representative, I help Shopify brands improve customer satisfaction, handle order-related queries, manage returns/refunds, and deliver a smooth customer experience across email, live chat, and social channels. I specialize in customer care, order tracking/fulfillment, and dispute management while keeping communication friendly, human, and brand-aligned.
If you're looking for a reliable, calm, and performance-driven customer support professional who understands ecommerce workflows, you're in the right place.
âś… What I Do Best
• E-commerce & Shopify Expertise (orders, refunds, returns, replacements, exchanges, cancellations, warranty claims)
• Email + Live Chat + Phone support
• Chargebacks & Dispute response (PayPal / Stripe / Shopify Payments / Klarna)
• Helpdesk tools (Gorgias, Zendesk, Freshdesk, HelpScout, Reamaze, Zoho)
• Social media support (FB, IG, TikTok — comments + DMs)
• Multilingual Support via ChatGPT Pro & DeepL (German, Dutch, Italian, Spanish, French)
• Complaint resolution + brand reputation protection
• Professional communication in a friendly & human tone
âś… Why Clients Work With Me
âś” 3+ years of hands-on Customer Service experience in E-commerce & Shopify support
âś” Experience with 50+ Shopify stores (fashion, skincare, lifestyle & dropshipping)
âś” Calm, patient & polite with upset customers
âś” Skilled in reducing refund requests by proactive support
âś” 24/7 availability (including weekends & holidays)
âś” Long-term collaboration mindset
✅ E-commerce Brands I’ve Provided Customer Service To
Worry Rings (Jewelry) – Email & Social Media Support
Magic Gorilla (Screen Protectors) – Email & PayPal Disputes
Ever Glow (Women’s Fashion) – Email & Social Media
Pocket Pal (Smallest Phone) – Email Support & Chargebacks
Golf Course Prints (Premium Golf Artwork) – Email & Social Media Support
âś… Tools & Platforms I Use
Shopify | Gorgias | Zendesk | Freshdesk | HelpScout | Reamaze | Zoho
PayPal | Klarna | Stripe | Shopify Payments | Klaviyo | Meta Business Suite
✅ Let’s Work Together
I'm also open to a 7-day trial so you can test my work quality before making a hiring decision.
đź“© Ready to improve your customer satisfaction & brand trust?
Send me a message — I usually reply within minutes.
Best Regards,
Salahudin
Steps for completing your project
After purchasing the project, send requirements so SALAH can start the project.
Delivery time starts when SALAH receives requirements from you.
SALAH works on your project following the steps below.
Revisions may occur after the delivery date.
Delivery time starts when Salahudin receives requirements from you.