You will get Professional Customer Support + Corporate/BPO Training Services f
Project details
I create engaging illustrations, training materials, and knowledge base content to help your business or services communicate clearly and train teams effectively.
Project Type
Data Entry, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$40
|
Standard
$45
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 2 days |
Number of Revisions | 0 | 0 | 0 |
About Cathline
BPO Product Trainer | Customer Service Specialist
Manila, Philippines - 3:22 am local time
If you're looking for a high-impact trainer, customer support specialist, or onboarding expert who delivers consistent results, you’ve found the right person.
With extensive experience supporting GoDaddy Hosting and Telco accounts, I’ve built a strong reputation for developing confident, high-performing teams and delivering exceptional customer experiences. I specialize in training new and tenured employees, streamlining workflows, and elevating performance through structured coaching and engaging learning strategies.
What I Bring to Your Team
Training Expertise That Delivers Results
Conduct Foundation Skills and Product-Specific Training for tools, communication, and full product knowledge.
Led a new GoDaddy account launch with a 100% success rate in hitting performance targets.
Create supportive, highly engaging learning environments that ensure skill retention and confidence.
Performance-Focused Coaching
Identify skill gaps early and coach agents one-on-one to improve metrics.
Consistently contribute to teams exceeding KPIs in customer satisfaction, resolution quality, and productivity.
Dynamic Training Facilitation
Skilled in running both classroom and virtual training sessions.
Successfully manage multiple training batches while maintaining high-quality execution and on-time deliverables.
Lead upskilling sessions designed to quickly develop new competencies based on business needs.
Engaging Training Materials
Design clean, professional, and highly engaging materials using Canva, Google Slides, and PowerPoint.
Tailor content for different learning styles to maximize retention and performance.
Technical Skills & Tools
Customer Support Platforms: Zenoti, Gorgias
E-commerce Familiarity: Shopify admin navigation, product setup guidance, customer support workflows
Productivity Suites: Microsoft 365 & Google Workspace
Reporting Tools: Google Sheets & Excel for tracking metrics, completion rates, and training performance
Documentation: Create clear, comprehensive training documents and SOPs using Word and Google Docs
Strong collaboration with internal teams and clients for alignment and continuous improvement.
Client & Stakeholder Engagement
Host client-facing sessions to discuss KPI trends, training outcomes, and performance recommendations.
Ensure transparency and accountability using accurate, real-time reporting dashboards.
Customer Service Experience (2+ Years)
Supported Telco customers and GoDaddy clients, including business owners and entrepreneurs building and managing websites.
Consistently met and exceeded performance targets, earning recognition as a top-performing agent
Zenoti & Gorgias Skilled
Steps for completing your project
After purchasing the project, send requirements so Cathline can start the project.
Delivery time starts when Cathline receives requirements from you.
Cathline works on your project following the steps below.
Revisions may occur after the delivery date.
Content Planning
Outline the structure for training materials, knowledge base articles, and one-pagers.
Review & Feedback
Share drafts for your input and make revisions based on your feedback.