You will get Professional Customer Support & CX Management for Your Business
Project details
I will help you elevate your customer experience with a boutique-level approach to Customer Support and CX Management. My service is designed for businesses that want reliable, organized, high-quality support without the stress of training or micromanaging. I bring hands-on experience supporting e-commerce, beauty, wellness, coaching, and digital brands, handling daily inbox management, customer care, refunds, replacements, social media replies, and live chat.
You will receive a consistent, friendly, and brand-aligned communication style that keeps customers satisfied and your operations running smoothly. I focus on fast responses, clear explanations, and proactive problem-solving to reduce complaints, prevent escalations, and improve your overall customer journey.
Along with daily support, I provide CX insights, reports, template refinement, and SOP creation depending on the package you select. My goal is to help you save time, increase customer trust, and build a support system that feels polished and professional. Whether you’re a growing brand or an established business needing stronger CX operations, I will deliver dependable support every day.
You will receive a consistent, friendly, and brand-aligned communication style that keeps customers satisfied and your operations running smoothly. I focus on fast responses, clear explanations, and proactive problem-solving to reduce complaints, prevent escalations, and improve your overall customer journey.
Along with daily support, I provide CX insights, reports, template refinement, and SOP creation depending on the package you select. My goal is to help you save time, increase customer trust, and build a support system that feels polished and professional. Whether you’re a growing brand or an established business needing stronger CX operations, I will deliver dependable support every day.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Fashion & Apparel, Food & Beverage, Retail & Wholesale, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$350
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 1 | 3 | 4 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$20
Chargeback/Dispute Response
(+ 1 Day)
+$45
CX SOP / Policy Creation
(+ 1 Day)
+$35
Additional Template Pack (10)
(+ 1 Day)
+$25Frequently asked questions
About Arianna
ERP/CRM Software | Shopify Templates, Macros/Tags, Shopify, Branding
Santo Domingo, Dominican Republic - 11:51 am local time
Customer Service and Success specialist with experience in customer
relationship management through CRM platforms such as Kustomer and
Gorgias. Strong e-commerce knowledge, especially in the use of Shopify,
Recharge and mid-tier operations skills to support internal processes.
Focused on delivering positive customer experiences, optimizing
workflows and contributing to business growth.
Steps for completing your project
After purchasing the project, send requirements so Arianna can start the project.
Delivery time starts when Arianna receives requirements from you.
Arianna works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access Setup
You share access to your inbox/platform and provide your preferred tone, guidelines, or brand voice instructions.
Review & CX Alignment
I review your past tickets, templates, and customer communication to ensure I match your style and expectations.