You will get Professional Customer Support: Email and live Chat representative
Project details
I provide professional live chat and email support to help businesses deliver timely, accurate, and friendly customer service. Experienced with Zendesk, Freshdesk, HubSpot, Intercom, and Gmail, I efficiently handle inquiries, resolve issues, and maintain a consistent brand voice to ensure high customer satisfaction.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$60
|
Advanced
$115
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 3 | 3 | 5 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $15
Additional Hour of Work
+$5
Social Media Replies
(+ 1 Day)
+$10
Live Chat Support
(+ 1 Day)
+$10Frequently asked questions
About Ruth Chinelo
Virtual Assistant || Appointment Scheduling || Customer Support.
Abuja, Nigeria - 1:03 pm local time
I specialize in supporting busy executives, entrepreneurs, and e-commerce businesses by handling day-to-day tasks efficiently and accurately, allowing you to focus on what matters most in your business.
I am passionate about providing exceptional service and pride myself on my attention to detail, professionalism, and client satisfaction.
I always aim to exceed expectations by streamlining processes, improving communication, and driving operational efficiency.
Projects & Achievements:
1. Managed Appointment Scheduling for a Corporate Firm: Organized and scheduled meetings and appointments for over 20 executives, improving meeting efficiency and reducing scheduling conflicts by 35%.
2. E-commerce Virtual Assistance for a Growing Shopify Store: Assisted with product listings, order fulfilment, and customer queries, helping the business scale its operations and achieve a 20% increase in sales over six months.
3. Customer Support for an Online Retailer: Provided outstanding phone and email support, achieving a 95% customer satisfaction rating and improving response times by 40%.
My Expertise Includes:
- Appointment Scheduling: Efficiently managing appointments, bookings and calendar coordination to ensure you stay organized and productive.
- Customer Support: Handling customer queries through phone, email, and live chat to ensure your customers feel heard and valued, contributing to better client retention and brand loyalty.
- E-commerce Virtual Assistance: Supporting your online store with order processing, inventory management, product listings, and customer inquiries, helping you run your business seamlessly.
- Data Entry & Management: Precise and timely data entry, ensuring accurate management of business information and operations.
- Administrative Support: Managing various admin tasks such as file organization, project coordination, inbox management, and more to keep operations smooth.
- Calendar Management: Organizing meetings, appointments, and events to optimize your time and keep you on schedule.
My Key Skills and Proficiencies:
- Customer Support: Phone, email, and chat support to enhance customer relationships.
- Appointment Scheduling: Streamlining booking processes and calendar management.
- Data Entry: Accurate and detailed input of important information.
- Project Coordination: Ensuring timely execution and monitoring of project tasks.
- E-commerce Assistance: Handling product listings, inventory, and orders.
- Administrative Support: Ensuring smooth daily operations through organization and time management.
- Why Choose Me?
- I am committed to providing the highest level of support for your business. Here’s what sets me apart:
- Proven Track Record: With over 3 years of experience, I have a strong understanding of e-commerce operations, customer service, and virtual assistance.
- 100% Client Satisfaction: I take pride in delivering top-quality work, ensuring that all tasks are completed accurately, on time, and to your satisfaction.
- Flexible and Reliable: I am adaptable, always ready to take on new challenges and capable of working in dynamic and fast-paced environments.
- Strong Communication Skills: I maintain clear, professional, and prompt communication, keeping you informed every step of the way.
- Time Management and Organizational Excellence: I am adept at managing multiple tasks simultaneously and ensuring that deadlines are met, even in high-pressure situations.
- Certifications:
- Certified E-commerce Virtual Assistant
- Certified Customer Service Professional
- Google Workspace Proficiency Tools I Use:
- Project Management: ClickUp, Asana, Monday.com, Trello.
- Communication: Slack, Zoom, Google meet
- Appointment Scheduling: Calendly.
- Customer Support: Zendesk, Fresh-desk, and similar platforms.
- E-commerce Platforms: Shopify, WooCommerce, and other e-commerce tools.
- If you're looking for a reliable, detail-oriented, and experienced Virtual Assistant who can streamline your operations, enhance customer experiences, and manage your e-commerce tasks efficiently, I’m here to help. Let’s discuss how I can contribute to your business success. Hire me today, and let’s get started.
Steps for completing your project
After purchasing the project, send requirements so Ruth Chinelo can start the project.
Delivery time starts when Ruth Chinelo receives requirements from you.
Ruth Chinelo works on your project following the steps below.
Revisions may occur after the delivery date.
Project Onboarding
Receive client instructions, brand guidelines, FAQs, and CRM/tool access (e.g., Zendesk, Freshdesk, HubSpot, Intercom, Gmail). Clarify goals, response times, and expectations.
Active Support Management
Respond to live chat inquiries promptly and politely. Handle customer emails efficiently with accurate, consistent responses. Log interactions in CRM or tracking tools for easy reporting.