You will get professional customer support email and ticket management for your business
Project details
Is your support inbox overwhelming you? Customers waiting too long? Complaints piling up with no system?
I am Preeti — a customer support specialist with 4.5 years of experience managing 700+ monthly escalations at Reliance JioMart, one of India's largest e-commerce platforms, while maintaining a 97% CSAT score consistently above the 90% team benchmark.
I don't just answer emails — I build a support system that works even when you're not watching. Every ticket is handled with empathy, documented properly, and resolved at first contact wherever possible.
What makes me different:
✓ Real escalation experience — not just basic replies
✓ Template and SOP creation included
✓ Weekly report so you always know what's happening
✓ MSW background — conflict resolution is my foundation
✓ Available immediately
Whether you're a founder drowning in customer emails or a growing brand needing reliable daily support — I am ready to start within 48 hours of project kickoff.
I am Preeti — a customer support specialist with 4.5 years of experience managing 700+ monthly escalations at Reliance JioMart, one of India's largest e-commerce platforms, while maintaining a 97% CSAT score consistently above the 90% team benchmark.
I don't just answer emails — I build a support system that works even when you're not watching. Every ticket is handled with empathy, documented properly, and resolved at first contact wherever possible.
What makes me different:
✓ Real escalation experience — not just basic replies
✓ Template and SOP creation included
✓ Weekly report so you always know what's happening
✓ MSW background — conflict resolution is my foundation
✓ Available immediately
Whether you're a founder drowning in customer emails or a growing brand needing reliable daily support — I am ready to start within 48 hours of project kickoff.
Purpose
BusinessIndustry
Animals & Pets, Business Services & Consulting, Ecommerce, Fashion & Apparel, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$60
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 4 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Summary Report
+$11Frequently asked questions
About Preeti
Customer Support & Escalation Specialist
Sambalpur, India - 12:20 am local time
I’m a Customer Support & Escalation Specialist with 4.5 years of experience handling high-volume support operations at Reliance JioMart — one of India’s largest e-commerce platform.
During my tenure, I managed 700+ monthly customer escalations while consistently maintaining a 97% CSAT score above the 90% team benchmark.
Here’s how I can support your business:
✓ Email & live chat support — fast, empathetic, first-contact resolution focused
✓ Escalation management — complex complaints resolved without damaging relationships
✓ CRM & helpdesk tools — Zendesk, Freshdesk, ticketing systems, daily use
✓ SOP & template creation — I don't just answer tickets, I build systems that scale
✓ Reporting & CSAT tracking — I give you data, not just done tickets
My background also includes an MSW (Master of Social Work), which strengthened my foundation in conflict resolution, stakeholder communication, and human-centered problem solving.
Over the years, I’ve worked across:
• delivery escalations
• refund & return disputes
• payment-related complaints
• fraud-related concerns
• account & service issues
— through email, live chat, CRM systems, and outbound communication.
If you’re looking for a reliable support professional who can combine empathy with structure, I’d love to support your business.
Available for remote, freelance, and contract-based opportunities.
Steps for completing your project
After purchasing the project, send requirements so Preeti can start the project.
Delivery time starts when Preeti receives requirements from you.
Preeti works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & understanding your business
I review your requirements, understand your complaint types, response tone, and access your inbox or support tool. I set up a simple tracking sheet so nothing gets missed.
Audit & template setup
I audit your existing emails and identify the top complaint categories. I then prepare or customise response templates so every reply is consistent, professional, and on-brand.