You will get Professional Customer Support | Email, Chat & Order Management
Rising Talent
Rising Talent
Project details
I am a professional Shopify customer service specialist with 4 years of experience providing email, chat, and order support for e-commerce businesses. I help stores build trust and customer loyalty by handling inquiries, returns, refunds, and disputes with accuracy and care.
What sets me apart is my strong communication skills, deep Shopify knowledge, and proven track record in delivering excellent customer experiences.
What sets me apart is my strong communication skills, deep Shopify knowledge, and proven track record in delivering excellent customer experiences.
Industry
Ecommerce, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$300
|
Standard
$400
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 200 | 240 | 260 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
2 reviews
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ON
Oliver N.
Nov 10, 2025
Experienced Customer Service Representative for Shopify Store
Sulman did an excellent job as a Customer Service Representative for our Shopify store. He handled customer inquiries professionally, responded quickly, and maintained a friendly, helpful attitude throughout. His communication skills and attention to detail really helped improve our customer satisfaction. Highly recommended for anyone looking for a reliable and experienced support agent!
TB
Trevor B.
Oct 24, 2025
Customer Service Representative for Shopify Store
Appreciate Muhammad’s quick help and professionalism during a short urgent task.
About Muhammad
Shopify Customer Support Specialist | Email, Chat & Order Management
100%
Job Success
Multan, Pakistan - 4:23 pm local time
I’m a Shopify Customer Support Specialist with over 3+ years of experience handling 100+ customer tickets daily and managing multiple Shopify stores efficiently.
I specialize in providing professional, fast, and friendly customer support that ensures every customer feels heard and valued, leading to higher satisfaction and repeat sales.
What I can do for your business:
Email Support (Zendesk, Gorgias, Freshdesk, HelpScout)
Live Chat Support (Tawk.to, Tidio, LiveChat)
Order Management (Tracking, Fulfillment, Updates)
Returns, Refunds & Replacements Handling
Chargebacks & Disputes (PayPal, Klarna, Shopify Payments)
Product Inquiries & Customer Guidance
Supplier Coordination & Issue Resolution
Shopify Store Support Includes:
Managing orders, customers, and products in Shopify Admin
Tracking shipments using tools like 17Track, YunExpress, DHL
Handling customer complaints professionally and efficiently
Improving response times and overall customer satisfaction
Tools & Platforms:
Shopify, Amazon, Airbnb, Zendesk, Gorgias, Freshdesk, Zoho Desk, Trengo, Reamaze, Klaviyo, ManyChat, Slack, Trello
Why hire me?
Fast response time (0–4 hours)
100% Job Success Score on Upwork
Proven experience with real Shopify stores
Clear, professional, and solution-focused communication
Reliable and committed to long-term collaboration
Great customer support is not just about answering messages. It's about building trust, improving customer experience, and growing your brand.
Let’s work together to deliver excellent support and create happy, loyal customers.
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Collection
The client provides access to the Shopify store, email/helpdesk tools (e.g., Zendesk, Help Scout), and brand guidelines for communication tone and style.
Review & Setup
I review your current customer support process, FAQs, and order flow, then set up response templates to ensure consistent and professional communication.