You will get Professional Customer Support (ENGLISH, GERMAN)
Top Rated
Project details
Customer service is importance to your business because it's retains customers and extracts more value from them. By providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies, and provides testimonials and reviews.
Industry
Business, Consumer Goods, Ecommerce, Games, Health & Wellness, Kids & Family, Logistics & Supply Chain Management, Manufacturing, Nonprofit, Retail & Wholesale, Sports & Recreation, Technology & InternetPlatform
Amazon, Shopify, WooCommerceLanguage
GermanWhat's included $1,200
These options are included with the project scope.
$1,200
- Delivery Time 30 days
- Management Duration (Days) 26
- Inventory Management
- Order Management
- Customer Assistance
- Payment Processing
- Product Offers & Promotions
- Reporting
59 reviews
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This project doesn't have any reviews.
LE
Lisa E.
Jun 10, 2026
Emergency Customer Service Agents Needed
Waqar just disappeared no communication
RK
Roman K.
Oct 15, 2025
Looking for influencer manager / outreach
Everything perfect! Very recommended!
FS
Fabiola S.
Apr 9, 2025
Customer Care Agent (German Speaker)
RB
Reuben B.
Mar 13, 2025
Influencer Campaign Manager - Upwork
MC
Matt C.
Aug 30, 2024
Affiliate Marketing | Help with outreach, growth, and operations
About Waqar
Customer Support Support for Ecommerce & SaaS | Zendesk Gorgias Expert
100%
Job Success
Islamabad, Pakistan - 5:46 pm local time
💼 $8.00/hr
Hello and welcome to my profile 👋
If you are looking for a reliable, experienced, and customer-focused support specialist, you are in the right place. I help eCommerce and SaaS businesses deliver fast, accurate, and friendly customer experiences that build trust, improve retention, and increase customer satisfaction.
Customer support is more than just replying to tickets—it’s about speed, clarity, empathy, and solving problems efficiently. I focus on making every customer feel heard and supported while protecting your brand reputation.
With over 7 years of experience in customer support, I have successfully resolved more than 60,000 tickets across multiple platforms. I have worked with global brands such as Marks & Spencer, The Sports Edit, Skillshare, Strikingly, Legends London, and Tredhim, supporting high-volume environments while maintaining quality and consistency.
🎫 What I can help you with🎫:
⚡Customer Support via Email, Chat & Helpdesk
⚡Shopify store management and order processing
⚡Zendesk, Gorgias, and Freshdesk ticket management
⚡Refunds, chargebacks, and dispute resolution (Stripe, PayPal, Klarna)
⚡SaaS customer support and user assistance
⚡Virtual assistant and admin support tasks
⚡Social media and influencer coordination support
⚡Data entry, documentation, and reporting
I am detail-oriented, highly responsive, and committed to delivering a smooth and professional customer experience. I quickly adapt to new tools, follow SOPs precisely, and always prioritize clear communication and customer satisfaction.
If you need someone who can represent your brand professionally and treat your customers with care, I would be glad to support your business.
Let’s work together 🚀
Waqar Ahmad
Steps for completing your project
After purchasing the project, send requirements so Waqar can start the project.
Delivery time starts when Waqar receives requirements from you.
Waqar works on your project following the steps below.
Revisions may occur after the delivery date.
1. Customer retention is cheaper than customer acquisition.
Customer retention of merely 5% can equate to an increase in profit of 25%. This is because repeat customers are more likely to spend more with your brand - 67%, to be exact-which then results in your business having to spend less on operating costs.
2. Customer service represents your brand image, mission, and values
Your customer service team, however, is your connection to your customers. Thus, that team has the responsibility of representing your brand to them