You will get professional customer support for Shopify, Amazon, or WooCommerce
Project details
Professional E-commerce Customer Support Specialist
Boost your store's reputation with expert customer service. With 3 years of experience at Concentrix managing high-volume projects like Zalando and Backmarket, I provide seamless support for Shopify, Amazon, and WooCommerce stores.
What I will do for you:
Respond to customer inquiries via Email/Chat (French & English).
Manage orders, tracking, and returns efficiently.
Resolve disputes and technical issues with a proactive approach.
Maintain high customer satisfaction and loyalty.
I am organized, responsive, and ready to help your business grow.
Boost your store's reputation with expert customer service. With 3 years of experience at Concentrix managing high-volume projects like Zalando and Backmarket, I provide seamless support for Shopify, Amazon, and WooCommerce stores.
What I will do for you:
Respond to customer inquiries via Email/Chat (French & English).
Manage orders, tracking, and returns efficiently.
Resolve disputes and technical issues with a proactive approach.
Maintain high customer satisfaction and loyalty.
I am organized, responsive, and ready to help your business grow.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
FrenchWhat's included
| Service Tiers |
Starter
$15
|
Standard
$30
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 10 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - |
Frequently asked questions
2 reviews
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BO
Baptiste O.
Feb 19, 2026
Instagram Community Manager Needed (French Content)
Working with Jemison has been an absolutely exceptional experience. 🌟
He managed our social media — especially our Instagram account — for an entire month, posting daily content and stories with unmatched consistency and quality.
Honestly, I have never seen such a high level of work in community management before.
Every single post he created was interesting, inspiring, educational, and motivating.
He personally designed each visual in Photoshop, and the results were simply perfect — clean, engaging, and professional.
Jemison handled 100% of our Instagram management from scratch, fully autonomously, and exceeded every expectation.
His creativity, reliability, and understanding of branding and audience engagement are world-class.
This is premium-level work, truly outstanding in every aspect.
We’re deeply grateful for his contribution and will definitely continue working with him long-term. 🙌
Highly, highly recommended!
He managed our social media — especially our Instagram account — for an entire month, posting daily content and stories with unmatched consistency and quality.
Honestly, I have never seen such a high level of work in community management before.
Every single post he created was interesting, inspiring, educational, and motivating.
He personally designed each visual in Photoshop, and the results were simply perfect — clean, engaging, and professional.
Jemison handled 100% of our Instagram management from scratch, fully autonomously, and exceeded every expectation.
His creativity, reliability, and understanding of branding and audience engagement are world-class.
This is premium-level work, truly outstanding in every aspect.
We’re deeply grateful for his contribution and will definitely continue working with him long-term. 🙌
Highly, highly recommended!
LT
Loic T.
Aug 10, 2025
Sales representative French Commerciaux sedentaires freelance
About Boniquel
VA, E-commerce & SEO Speci |Community Manager |Customer Service & SAV
87%
Job Success
Toamasina, Madagascar - 12:12 am local time
As a freelance Virtual Assistant, I specialize in Community Management, Google & Facebook Ads, Customer Service (SAV), and E-commerce platforms such as Shopify, Amazon, and WooCommerce. I help brands and entrepreneurs manage their online stores, improve customer experience, and grow their social media presence.
What I bring to your project:
E-commerce Management (Shopify) & SEO: Product listing, updates, and content optimization to boost visibility.
Community Management: Creating engaging content to increase visibility, interaction, and community loyalty.
Customer Support (SAV): Professional issue resolution to ensure a smooth and positive customer experience.
Advertising: Managing Google Ads and Facebook Ads campaigns.
Professional Background:
3 years of experience at Concentrix: Handling international projects for major clients such as Zalando, Sendwave, and Backmarket.
Expertise: Customer relations, problem-solving, and working under strict objectives.
Logistics & Language:
Languages: Native French | Good written English.
Environment: Professional workspace (quiet, dual monitor setup, stable connection).
Profile: Autonomous, rigorous, proactive, and highly organized.
Steps for completing your project
After purchasing the project, send requirements so Boniquel can start the project.
Delivery time starts when Boniquel receives requirements from you.
Boniquel works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access
You provide access to your store and support tools, along with any existing FAQ or specific instructions.
Daily Support Operations
I handle all incoming customer queries, manage order issues, and process refunds according to your policy.