You will get Professional Customer Support for your business– Email, Chat & Calls
Project details
As a seasoned customer support professional, I offer expert assistance across chat, call, and email, tailored to your needs. My approach ensures quick resolutions and high customer satisfaction. I stand out for my personalized service, attention to detail, and commitment to maintaining high standards of customer experience.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Music, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$70
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Hours of Work | 4 | 7 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | |
Email Support | - | - | |
Live Chat Support | - | - |
About Muhammad Umair
CSR | Virtual Assistant | Data Analyst | Chat/Calls/Email | CRM | QA
Lahore, Pakistan - 12:37 pm local time
✔ Experienced in Handling Chats, Calls, Tickets, Emails, and Social Media Customer Inquiries.
✔ Proficient in Slack, Salesforce, Freshdesk, HeroCare, & Social Media Chat Support (Facebook & Instagram Inbox Queries)
✔ Effective at Handling Flux and Multitasking
✔ Expert at Maintaining High CSAT Scores w.r.t Company Policies (Sop's)
✔ Strong Communication & Problem-Solving Skills with an American Accent
✔ Multilingual Support Specialist (English, German, Dutch, Norwegian, Swedish, Finnish, Hungarian, Czech)
✔ Fluent in Customer Support Across Multiple Languages
Hi there! I'm an experienced Customer Support Specialist who knows how to handle customer inquiries quickly and efficiently. I’ve worked with clients from different countries, managing support in multiple languages and helping them improve customer satisfaction.
I have a strong educational background with 16 years of formal education in computer science, complemented by various IT courses. This foundation has equipped me with technical skills and a comprehensive understanding of IT systems, which enhances my ability to troubleshoot issues and provide informed support. My education allows me to adapt quickly to new technologies and effectively communicate technical information to customers.
✨ PFB my previous and current working experience ✨
⭐Telenor Pakistan: 2 years as a voice customer care representative managing customer queries over the phone.
⭐Mindbridge (Foodpanda & Foodora Project): 3 years handling chat, email, tickets, and calls.
⭐Current Role: Quality Analyst and Data Analyst at Mindbridge (Foodora Project), focusing on improving service delivery and analyzing performance metrics.
Looking to enhance your customer support? Let’s connect and make it happen!
Steps for completing your project
After purchasing the project, send requirements so Muhammad Umair can start the project.
Delivery time starts when Muhammad Umair receives requirements from you.
Muhammad Umair works on your project following the steps below.
Revisions may occur after the delivery date.
I’ll collect details, deliver support, update regularly, and report.