You will get Professional Customer Support for Your Business (Email, Chat & phone)
Project details
What I Offer:
✔ Email Support (Gmail, Zendesk, Gorgias, Freshdesk, etc.)
✔ Live Chat Support (real-time customer assistance)
✔ Order tracking & issue resolution (Shopify, WooCommerce)
✔ Handling refunds, returns, and complaints professionally
✔ Responding to inquiries with empathy and accuracy
✔ Managing high-volume inboxes while maintaining quality
Why Choose Me?
✅ 90%+ CSAT & Quality Score experience
✅ Strong communication and problem-solving skills
✅ Fast response times and attention to detail
✅ Experience with international customers
✅ Ability to handle difficult/irate customers calmly
Let’s work together to keep your customers happy and your business growing.
Send me a message so we can discuss your needs!
✔ Email Support (Gmail, Zendesk, Gorgias, Freshdesk, etc.)
✔ Live Chat Support (real-time customer assistance)
✔ Order tracking & issue resolution (Shopify, WooCommerce)
✔ Handling refunds, returns, and complaints professionally
✔ Responding to inquiries with empathy and accuracy
✔ Managing high-volume inboxes while maintaining quality
Why Choose Me?
✅ 90%+ CSAT & Quality Score experience
✅ Strong communication and problem-solving skills
✅ Fast response times and attention to detail
✅ Experience with international customers
✅ Ability to handle difficult/irate customers calmly
Let’s work together to keep your customers happy and your business growing.
Send me a message so we can discuss your needs!
Purpose
BusinessIndustry
Animals & Pets, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$48
|
Standard
$240
|
Advanced
$900
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 30 days |
Number of Hours of Work | 8 | 40 | 160 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$1
3 reviews
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This project doesn't have any reviews.
GW
Giselle W.
Jun 19, 2026
100 Needed for Reading/Response Project - Branch (June 2026)
Lee completed the work with care and was consistently nice throughout the process.
JC
Jena C.
Jun 11, 2026
Video Game Testing ::: Time Travel Puzzle Game on Steam
Provided a thorough testing of our game with a very fast turn around time. They provided detailed written feedback for issues found and great suggestions for where to improve. We highly recommend and would use again. Thanks!
BP
Brandon P.
Apr 24, 2026
Find Videos On Social Media
Lee is an awesome partner and a joy to work with.
Thank you.
Thank you.
About Lee
Customer Support Specialist/Ecommerce
100%
Job Success
Nairobi, Kenya - 2:15 pm local time
I pride myself on providing reliable 24/7 support while efficiently managing high-volume inquiries across various communication platforms.
✉️ Email Support
Efficient handling of inquiries via email to maintain high satisfaction.
💬 Live Chat Support
Real-time customer interactions to resolve issues promptly.
🛠 CRM Tools
Proficient in using Zendesk, Freshdesk, and HubSpot for customer management.
🎫 Ticket Management
Skilled in managing support tickets for first-contact resolution.
🤝 Customer Retention
Strategies for improving customer loyalty and satisfaction.
🛒 E-commerce Support
Expertise in product listings, order processing, and issue resolution.
💳 Chargeback & Dispute Resolution
Handling disputes and chargebacks with effective solutions.
📩 Let’s Work Together
If you’re looking for someone who can manage your customer support professionally and help protect revenue through effective dispute handling, I’m ready to help.
Send me a message, and let’s discuss your project.
Steps for completing your project
After purchasing the project, send requirements so Lee can start the project.
Delivery time starts when Lee receives requirements from you.
Lee works on your project following the steps below.
Revisions may occur after the delivery date.
Project Description:
I’m here to help you with customer experiences that build trust, loyalty, and retention. With over 5+ years of experience in customer service I specialize in resolving customer inquiries efficiently while maintaining a friendly and empathetic tone.