You will get professional customer support for your business via email and chat
Rising Talent
Rising Talent
Project details
Are your customers waiting too long for a response? Are unanswered emails and unresolved complaints hurting your reputation?
I provide reliable, professional customer support so your clients always get a fast, clear and friendly response even when you are too busy to handle it yourself.
📩 What I handle for you:
Email support : responding to inquiries, complaints and follow-ups
Live chat support : real-time responses via your website or messaging tools
Order management : tracking orders, processing returns and updating customers
CRM updates : logging interactions and keeping customer records accurate
Complaint resolution : handling difficult customers with patience
FAQ creation : building a response library to speed up future support
🛠️ Tools I work with:
Gmail · Outlook · WhatsApp Business · Facebook Messenger · HubSpot · Notion · Google Sheets Excel...
✅ Why clients choose me:
Fast : I respond to customers within agreed SLA windows
Professional : every message reflects well on your brand
Organized : I document every interaction clearly
Reliable : I show up every day without needing reminders
Your customers deserve better support. Let's make that happen.
I provide reliable, professional customer support so your clients always get a fast, clear and friendly response even when you are too busy to handle it yourself.
📩 What I handle for you:
Email support : responding to inquiries, complaints and follow-ups
Live chat support : real-time responses via your website or messaging tools
Order management : tracking orders, processing returns and updating customers
CRM updates : logging interactions and keeping customer records accurate
Complaint resolution : handling difficult customers with patience
FAQ creation : building a response library to speed up future support
🛠️ Tools I work with:
Gmail · Outlook · WhatsApp Business · Facebook Messenger · HubSpot · Notion · Google Sheets Excel...
✅ Why clients choose me:
Fast : I respond to customers within agreed SLA windows
Professional : every message reflects well on your brand
Organized : I document every interaction clearly
Reliable : I show up every day without needing reminders
Your customers deserve better support. Let's make that happen.
What's included
| Service Tiers |
Starter
$40
|
Standard
$90
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 10 days |
Number of Hours of Work | 3 | 8 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$15 - $20
Additional Hour of Work
+$18
Scriptwriting
+$18
Summary Report
(+ 1 Day)
+$20
Social Media Replies
(+ 1 Day)
+$20
Live Chat Support
(+ 1 Day)
+$20Frequently asked questions
About Bernard Charlie
Social Media Manager & Customer Support Operations Specialist
Douala, Cameroon - 2:05 am local time
With a strong focus on structure, data accuracy, and professional communication, I bridge the gap between engaging content strategy and organized business workflows.
Here is how I bring value to your business:
🔹 Social Media Management: Strategic content planning, post scheduling, community management, and audience engagement to build a visible, trusted brand on Facebook and Instagram.
🔹 Customer Support & CRM Operations: Professional inbound email/chat support, prompt inquiry handling, and meticulous CRM data maintenance to ensure high customer satisfaction and accurate pipelines.
🔹 Performance Tracking & Reporting: Building advanced, clean Excel and Google Sheets dashboards to track support metrics and social media performance, turning daily data into clear, actionable insights.
I am detail-oriented, highly responsive, and committed to delivering high-quality, structured work on time. Every time.
Let’s schedule a brief call to discuss how I can elevate your digital operations and help your business run smoothly.
Steps for completing your project
After purchasing the project, send requirements so Bernard Charlie can start the project.
Delivery time starts when Bernard Charlie receives requirements from you.
Bernard Charlie works on your project following the steps below.
Revisions may occur after the delivery date.
Receive guidelines & access
Client shares brand tone, FAQs, common issues, tool access and any existing response templates or SOPs
Review & onboarding
I review your existing tickets and customer history to understand your typical issues and how you want them handled