You will get Professional Customer Support & Help Desk Ticket Management
Project details
Looking for a reliable customer support partner who can step in, clear your backlog, and keep your customer satisfaction scores high? Let me manage your help desk so you can focus on scaling your business operations.
I don't just copy and paste rigid, robotic scripts. I focus on understanding your specific product or service inside and out, handling technical user issues calmly, and maintaining lightning-fast response times. From answering routine ticket inquiries to managing critical escalations, I treat your users like my own.
What I handle in this project:
Ticket & Email Management: Clearing backlogs and resolving customer inquiries across Zendesk, Intercom, Freshdesk, or Gorgias.
Live Chat Support: Providing real-time, helpful troubleshooting to website visitors and active platform users.
Customer Onboarding: Helping new users navigate your software interface smoothly to reduce early churn.
SLA & Macro Optimization: Keeping resolution times low while tracking key support performance metrics.
Let's streamline your customer experience. Click buy or send over a message to discuss your platform requirements!
I don't just copy and paste rigid, robotic scripts. I focus on understanding your specific product or service inside and out, handling technical user issues calmly, and maintaining lightning-fast response times. From answering routine ticket inquiries to managing critical escalations, I treat your users like my own.
What I handle in this project:
Ticket & Email Management: Clearing backlogs and resolving customer inquiries across Zendesk, Intercom, Freshdesk, or Gorgias.
Live Chat Support: Providing real-time, helpful troubleshooting to website visitors and active platform users.
Customer Onboarding: Helping new users navigate your software interface smoothly to reduce early churn.
SLA & Macro Optimization: Keeping resolution times low while tracking key support performance metrics.
Let's streamline your customer experience. Click buy or send over a message to discuss your platform requirements!
Project Type
Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$35
|
Standard
$250
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 7 days |
Number of Revisions | 0 | 0 | 0 |
About Onyedikachi Michael
SaaS Support Outbound Setter Specialist HubSpot |Apollo
Enugu, Nigeria - 12:52 am local time
Enterprise growth requires consistency on two specific fronts: keeping your current users deeply satisfied so they never churn, and keeping your sales calendar warm with qualified discovery calls.
I solve this friction by acting as a dual-force asset for your business. I bridge the critical gap between customer retention and outbound acquisition. I help B2B SaaS companies and growing startups keep their current users deeply satisfied while systematically opening doors to new sales conversations.
This is what my work looks like in practice:
Retention Logic: Handling customer support tickets, resolving inquiries, and managing account interactions inside Zendesk and HubSpot to ensure your existing users stay loyal and don't churn.
Data-Driven Prospecting: Building clean, hyper-targeted contact lists, data scraping, and running outbound workflows through Apollo io and LinkedIn Sales Navigator to find your exact ideal buyers.
Pipeline Flow: Managing outreach sequences, qualifying inbound leads with precision, and booking discovery calls seamlessly onto your team's Calendly.
I don’t believe in chaotic, unorganized outreach or sloppy, delayed ticket responses. I build systems over hustle. One side of my workspace keeps your current customer base happy. The other side keeps your sales calendar active. Both matter. I handle both.
Tools of the Trade:
Zendesk | HubSpot CRM | Apoll .io | LinkedIn Sales Navigator | Google Calendar | Lemlist | Calendly | GoHighLevel (GHL) | Jira | Trello | Slack
If your support queue is backing up, your outreach is inconsistent, or your team is losing time managing administrative setups hat is exactly the problem I am built to solve.
Let’s build something that works.
Send in your message
Send an invite
I respond within 7hrs
Steps for completing your project
After purchasing the project, send requirements so Onyedikachi Michael can start the project.
Delivery time starts when Onyedikachi Michael receives requirements from you.
Onyedikachi Michael works on your project following the steps below.
Revisions may occur after the delivery date.
Workspace Audit & Sync
I review your ticketing platform settings, customize your 5 primary response macros, and test your incoming message routing rules
Active Ticket Management
I provide dedicated help desk coverage, responding to incoming customer emails, managing live chat queries, and resolving technical support tickets