You will get professional Customer Support, Live Chat & Email Support for Your Business
Rising Talent
Project details
Are you looking for a reliable and professional Customer Support Specialist for your business? I provide Shopify Customer Support and Service for Ecommerce businesses.
You will get high-quality Customer Service, Live Chat Support, and Email Support to improve Customer satisfaction and retention across Ecommerce platforms.
With strong communication skills, I handle Shopify Customer inquiries professionally, ensuring fast Support and excellent Service experience.
I can work with:
Live Chat Support
Email Support
Ticket Handling
Order Processing
Refund & Complaint Handling
CRM Management
Social Media Inbox Support
Your Customers will feel valued, heard, and satisfied through consistent Service and Support.
You will get high-quality Customer Service, Live Chat Support, and Email Support to improve Customer satisfaction and retention across Ecommerce platforms.
With strong communication skills, I handle Shopify Customer inquiries professionally, ensuring fast Support and excellent Service experience.
I can work with:
Live Chat Support
Email Support
Ticket Handling
Order Processing
Refund & Complaint Handling
CRM Management
Social Media Inbox Support
Your Customers will feel valued, heard, and satisfied through consistent Service and Support.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Financial Services, Logistics & Supply Chain Management, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$80
|
Advanced
$160
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 2 days |
Number of Hours of Work | 3 | 5 | 13 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Frequently asked questions
3 reviews
(3)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
BA
Brian A.
Apr 13, 2026
Shopify Customer Support Specialist Needed for Short-Term Contract
Epic Solutions delivered excellent customer support for our Shopify store. They handled Gorgias tickets efficiently, responded quickly to customer inquiries, and managed order-related issues (tracking, refunds, exchanges) with professionalism and clarity.
Communication was smooth, and they followed instructions well while staying organized with ticket tagging and updates. Even under a fixed-scope task, they maintained consistency and quality throughout.
Reliable, detail-oriented, and easy to work with would definitely consider them again for future projects.
Communication was smooth, and they followed instructions well while staying organized with ticket tagging and updates. Even under a fixed-scope task, they maintained consistency and quality throughout.
Reliable, detail-oriented, and easy to work with would definitely consider them again for future projects.
MJ
Mike J.
Mar 6, 2026
eCommerce Customer Service Expert Needed for Email & Chat Support
Hamza did a great job reviewing and improving our eCommerce customer support responses. The templates were clear, professional, and well-organized. Communication was smooth and the work was delivered on time. I would definitely recommend him for customer support and email/chat optimization.
TM
Tracy M.
Mar 5, 2026
E-commerce Customer Service Representative Needed for One-Time Project
"Great experience working with Hamza Haroon. He quickly cleared our email backlog and organized the inbox efficiently. Communication was smooth and the work was completed on time. Highly recommended."
About Hamza
Shopify & eCommerce Customer Support Specialist | Zendesk, Gorgias
100%
Job Success
Burewala, Pakistan - 8:48 pm local time
A slow reply. A robotic response. A support agent who closes the ticket but loses the customer.
That gap between a frustrated buyer and a loyal one? That's exactly where I work.
I'm an eCommerce Customer Support Specialist with 4+ years handling high-volume support for Shopify and eCommerce brands. My job isn't just to answer tickets, it's to make sure every customer interaction reflects your brand, follows your SOPs, and leaves the customer feeling heard, helped, and likely to come back.
What that looks like in practice:
✦ Every query handled, orders, returns, exchanges, complaints, product questions, resolved on the first contact wherever possible
✦ Your SOPs followed to the letter, so your brand voice stays consistent whether it's ticket 1 or ticket 800
✦ Customers retained through empathy-first communication, not scripted copy-paste replies
✦ Problems resolved before they become bad reviews or refund requests
✦ Inbox managed to zero, daily, no pile-ups, no missed messages
I work with Shopify and eCommerce brands that want support to feel like an extension of their team, not an outsourced inbox. Brands that care about long-term customer relationships, not just closing tickets fast.
Tools & platforms I use daily:
Shopify, Zendesk, Gorgias, Monday CRM, Slack, Gmail, Asana, Stripe, Discord, Genesys, Freshchat
If your customers deserve better support than they're getting right now, message me. I'll tell you in one reply whether I'm the right fit.
𝗞𝗘𝗬𝗪𝗢𝗥𝗗𝗦:
Customer Support, Customer Service, Email Support, Email Communication, Gorgias, Zendesk, Shopify, Shopify order management, Zendesk ticket resolution , E-commerce Support, Online Chat Support, Customer Satisfaction, Product Knowledge, Order Tracking, Administrative Support, Phone Support, Communication Etiquette, Data Entry,
Customer Care, Social Customer Service, Ticketing System
Steps for completing your project
After purchasing the project, send requirements so Hamza can start the project.
Delivery time starts when Hamza receives requirements from you.
Hamza works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Collection
Client selects a package and provides business details, support channels, scripts (if any), access to tools (Zendesk, Shopify, etc.), FAQs, and escalation guidelines.
Onboarding & Setup
- Review brand tone and policies - Set up access to chat, email, phone, or CRM systems - Define workflows, response templates, and escalation process