You will get Professional Customer Support & Onboarding for SaaS, E-commerce & Startups
Project details
Struggling with customer retention or a messy onboarding process? I can help your business deliver top-tier customer service, set up or manage your CRM system, and onboard your clients smoothly so you can focus on growing your brand...
Purpose
BusinessIndustry
Business Services & Consulting, Data Analytics, Ecommerce, Education, Legal, Marketing & Advertising, Nonprofit, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$75
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 8 | 8 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$50 - $300
Additional Hour of Work
+$20
Scriptwriting
(+ 2 Days)
+$20
Summary Report
(+ 3 Days)
+$30
Email Support
(+ 2 Days)
+$50
Live Chat Support
(+ 2 Days)
+$60About Jennifer
Customer Service Executive | Admin Support, Revenue Growth Expert
Mushin, Nigeria - 1:04 am local time
I understand what it takes to thrive in fast-moving digital businesses. From handling high-volume inquiries to managing thousands of accounts, I bring a proactive and strategic approach to customer experience, technical support, and client success.
Here’s how I can support your business:
• SaaS Customer Success: Skilled in user onboarding, product education, renewals, and upselling. I work with tools like Zendesk, TeamViewer and Ultra-viewer to deliver seamless support.
• E-commerce Support: Experienced in live chat, order management, refund handling, product knowledge sharing, and turning service interactions into brand loyalty.
• Startup-Friendly Project Management: Able to independently manage service launches, user activation campaigns, and cross-functional initiatives—with a strong eye on deadlines, growth, and scalability.
• Technical & Remote Support: Troubleshoot software and platform issues quickly using remote tools. I collaborate effectively with dev teams to escalate and resolve bugs or UX concerns.
• Revenue Growth & Retention: Contributed over ₦25 million in upsells, renewals, and client retention strategies, with a strong record in converting leads into loyal customers.
• Team Leadership & Training: Mentored junior agents, implemented performance tracking, and created knowledge resources to improve customer handling across the board.
I’m passionate about helping innovative digital businesses deliver 5-star support, retain more users, and build lasting customer relationships. Let’s chat about how I can support your business goals.
Steps for completing your project
After purchasing the project, send requirements so Jennifer can start the project.
Delivery time starts when Jennifer receives requirements from you.
Jennifer works on your project following the steps below.
Revisions may occur after the delivery date.
Client purchases the project and sends requirements.
You complete the project following the steps that you add here.
Check off steps in the project workroom to keep your client up-to-date on the progress.