You will get Professional Customer Support Services | Customer Care
Rising Talent
Rising Talent
Project details
You will get reliable, professional, and customer-focused support that improves satisfaction, builds trust, and strengthens your brand reputation.
If your business is facing delayed responses, high ticket backlog, negative reviews, refund disputes, or disorganized CRM workflows — I will manage your customer support system efficiently and professionally.
With 3.5+ years of experience as a Customer Support Representative, I specialize in multi-channel communication, CRM ticket handling, and customer retention strategies for ecommerce and SaaS businesses.
➤➤𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜𝗻𝗰𝗹𝘂𝗱𝗲𝗱:
➤ Email Support Management
➤ Live Chat Support
➤ Phone Support
➤ Zendesk Ticket Handling
➤ HubSpot CRM Management
➤ Intercom Support
➤ Order Processing & Tracking
➤ Refund & Returns Handling
➤ Complaint Resolution & Escalation
➤ SLA & KPI Monitoring
➤ Customer Retention Support
➤ Ecommerce & Amazon Customer Support
I focus on fast response time, professional communication, and high customer satisfaction (CSAT) to ensure your customers feel heard and valued.
Message me today to deliver exceptional customer support and improve your customer experience.
If your business is facing delayed responses, high ticket backlog, negative reviews, refund disputes, or disorganized CRM workflows — I will manage your customer support system efficiently and professionally.
With 3.5+ years of experience as a Customer Support Representative, I specialize in multi-channel communication, CRM ticket handling, and customer retention strategies for ecommerce and SaaS businesses.
➤➤𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜𝗻𝗰𝗹𝘂𝗱𝗲𝗱:
➤ Email Support Management
➤ Live Chat Support
➤ Phone Support
➤ Zendesk Ticket Handling
➤ HubSpot CRM Management
➤ Intercom Support
➤ Order Processing & Tracking
➤ Refund & Returns Handling
➤ Complaint Resolution & Escalation
➤ SLA & KPI Monitoring
➤ Customer Retention Support
➤ Ecommerce & Amazon Customer Support
I focus on fast response time, professional communication, and high customer satisfaction (CSAT) to ensure your customers feel heard and valued.
Message me today to deliver exceptional customer support and improve your customer experience.
What's included $99
These options are included with the project scope.
$99
- Delivery Time 3 days
- Number of Hours of Work 1
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
1 review
(1)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
MH
Marisa H.
Mar 12, 2026
Customer Support Lead (Help Scout + Onboarding + RootsTech)
Great attitude, smart, and capable. Will hire again.
About Asad Ullah
Customer Support & CRM Specialist | Zendesk | HubSpot | Ecommerce
Karachi, Pakistan - 1:55 am local time
With 3.5+ years of hands on customer support experience across ecommerce, SaaS, and CRM driven businesses, I help companies deliver fast, consistent, and human support across email, live chat, and phone without letting a single ticket fall through the cracks.
Here's what working with me looks like:
✅ Tickets resolved faster
I manage high volume queues using Zendesk and Help Scout, consistently maintaining low first response times across email and chat channels.
✅ Customers who come back
My last client (5.0 ★ rating) described me as "great attitude, smart, and capable" and immediately said they'd hire again. That is the standard I hold myself to on every contract.
✅ CRM that actually works for you
I set up, manage, and optimize HubSpot and Zendesk workflows so your team spends less time on admin and more time building customer relationships.
✅ Ecommerce support you can scale
From Shopify order issues to Amazon account health, refund management, and dispute resolution, I have handled it across multiple storefronts.
What I bring to your team:
• Certified Zendesk Explore CX Analyst (April 2026) and HubSpot Inbound Certification (Upwork Verified)
• Tools Zendesk, HubSpot, Help Scout, Loom, AnyDesk, Zoom, Freshdesk
• Channels Email, live chat, phone or voice, social support
• Specialties Technical troubleshooting, onboarding, complaint resolution, CRM workflows, SaaS support
Available now | 0–4 hour response time | English (Native)
If you need a reliable support specialist who treats your customers like they matter, let's talk.
Steps for completing your project
After purchasing the project, send requirements so Asad Ullah can start the project.
Delivery time starts when Asad Ullah receives requirements from you.
Asad Ullah works on your project following the steps below.
Revisions may occur after the delivery date.
Share Requirements