You will get Professional Customer Support VA to Handle Emails, Chats & CRM Tasks
Project details
With a strong background in customer support and administrative assistance, I offer reliable, timely, and friendly service that keeps your clients happy and your operations running smoothly. What sets this project apart is my commitment to clear communication, fast response times, and attention to detail, ensuring that no message goes unanswered and every customer feels valued. I specialize in email, chat, and CRM support, tailored to your brand’s tone and workflow. Whether you're a growing agency or a busy entrepreneur, I provide dependable support so you can focus on scaling your business with peace of mind
Industry
Agriculture, Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Retail & Wholesale, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 6 | 9 | 15 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
About Valary
Virtual Assistant | Admin & Customer Support | Health & Wellness
Nairobi, Kenya - 4:02 am local time
I help busy professionals like you streamline operations, manage client relationships, and free up valuable time so you can focus on what you do best—transforming lives through your coaching and wellness services.
With my background in administrative support, customer service, and virtual assistance, I bring a balance of professionalism, empathy, and efficiency to every task. Whether it’s scheduling sessions, managing client communications, handling back-office admin, or providing reliable research support, I make sure your business runs smoothly behind the scenes.
I am detail-oriented, proactive, and adaptable, and I pride myself on quickly learning new tools and systems to fit your business needs. My goal is to become a long-term partner in your success.
What I Can Do for You
✅ Calendar & Email Management
✅ Client Onboarding & Follow-ups
✅ Responding to Inquiries (Email, Chat, or Phone)
✅ Scheduling & Managing Bookings (Zoom, Google Meet, Calendly)
✅ Social Media Assistance (posting, scheduling, engagement)
✅ CRM Management (HubSpot, Salesforce.)
✅ Document Preparation (Word, Excel, Google Workspace)
✅ Research (industry trends, competitors, best practices)
✅ Data Entry & Database Management
✅ Basic Invoicing & Expense Tracking
✅ Proofreading & Editing (emails, blogs, course content)
Industries I Have Experience In
✅ Health & Wellness – Life coaches, fitness trainers, nutritionists, yoga instructors, therapists
✅ Education & Training – Teachers, online course creators, consultants
✅ Finance & Microfinance – Administrative support for client accounts
✅ Customer Care – General VA, client services, and customer support roles
Tools I Am Proficient In
✅ Communication & Scheduling – Gmail, Outlook, Google Calendar, Zoom, MS Teams, Slack
✅ Project Management – Trello, Asana, ClickUp, Notion
✅ CRM & Client Management – HubSpot, Dubsado
✅ Content & Social Media – Canva, Buffer, Later, Meta Business Suite
✅ Docs & Data – MS Office Suite, Google Workspace (Docs, Sheets, Slides, Drive)
✅ Other – Calendly, Acuity, Dropbox, QuickBooks (basic)
Availability & Rate
⏰ Availability: 20–30 hrs/week (flexible, can adjust for long-term contracts)
💲 Hourly Rate: $15/hour (open to project-based or retainer agreements)
Portfolio Attached in Profile
Client Support Email Workflow Setup (Sample Project)
📌 Created a client onboarding workflow for a wellness coach that included:
✅ Automated welcome emails
✅ Appointment scheduling through Calendly
✅ Organized client files in Google Drive
✅ Follow-up sequence for post-session feedback
Result: The client reported a 40% increase in booking efficiency and better client engagement.
Why Work With Me?
I combine professionalism with empathy—important for client-facing roles in health & wellness.
I am committed to learning and growing with your business needs.
You’ll get a reliable, detail-oriented VA who ensures nothing slips through the cracks.
Let’s work together to simplify your operations, strengthen client connections, and help your business thrive.
Steps for completing your project
After purchasing the project, send requirements so Valary can start the project.
Delivery time starts when Valary receives requirements from you.
Valary works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Review & Onboarding
I’ll review your business, brand voice, tools, and customer service expectations to align with your standards.
Inbox & System Setup
I’ll organize your inbox or support tools (e.g., Helpdesk, CRM) and prioritize urgent tasks.