You will get Professional customer support via email and chat
Project details
I provide professional Customer Service Virtual Assistant support to help businesses manage customer inquiries efficiently and improve customer satisfaction. With 8+ years of experience in customer service, technical support, and IT environments, I specialize in handling email, chat, and ticket-based support with accuracy and professionalism.
I have worked in fast-paced BPO and technical support roles where I resolved customer issues related to internet, cable, and phone services while maintaining high customer satisfaction. In addition, I have experience in process improvement and automation, which helps me deliver more efficient and organized support solutions.
My goal is to help businesses reduce response time, improve customer experience, and maintain organized support systems. I am reliable, detail-oriented, and capable of working independently in remote environments.
You will receive professional and timely customer support that is tailored to your business needs.
I have worked in fast-paced BPO and technical support roles where I resolved customer issues related to internet, cable, and phone services while maintaining high customer satisfaction. In addition, I have experience in process improvement and automation, which helps me deliver more efficient and organized support solutions.
My goal is to help businesses reduce response time, improve customer experience, and maintain organized support systems. I am reliable, detail-oriented, and capable of working independently in remote environments.
You will receive professional and timely customer support that is tailored to your business needs.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$20
|
Advanced
$40
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Frequently asked questions
About Geneva
Customer Service Virtual Assistant | Technical Support | CRM & Workflo
Marikina City, Philippines - 12:19 am local time
My background includes working in high-volume BPO environments where I handled technical troubleshooting for internet, cable, and phone services. I am experienced in resolving customer issues efficiently, documenting accurate case details, and maintaining strong customer satisfaction even in fast-paced conditions.
In addition to customer support, I have hands-on experience in business process automation and workflow improvement using tools such as Blue Prism and IBM Process Designer. This allows me to not only handle support tasks but also identify opportunities to improve systems, reduce manual work, and increase efficiency.
I am highly organized, adaptable, and capable of working independently in remote environments.
Steps for completing your project
After purchasing the project, send requirements so Geneva can start the project.
Delivery time starts when Geneva receives requirements from you.
Geneva works on your project following the steps below.
Revisions may occur after the delivery date.
Understand Client Requirements
I review your instructions, tools, and support guidelines to understand your workflow and expectations.
Provide Customer Support
I handle customer inquiries via email and chat, resolve issues, and update CRM or ticketing systems.