You will get Professional Customer Support via Email, Phone, and Live Chat.
Top Rated
Top Rated
Project details
I am the calm, professional voice that protects your brand’s reputation. In the fast-paced world of modern business, a single interaction can be the difference between a loyal customer and a lost opportunity. I provide high-level, empathetic support across Email, Phone, and Chat, ensuring your customers feel heard, valued, and respected.
I don't just "answer tickets"; I build a blueprint for customer satisfaction. Whether it’s resolving a complex complaint, guiding a user through a technical issue, or handling high-volume inquiries during a launch, I act as a seamless extension of your team. I bring a proactive mindset to your helpdesk, identifying recurring issues and helping you improve your daily operations through better communication.
What this project includes:
➤Omnichannel Support: Real-time management of Email (Helpdesk), Live Chat, and Phone inquiries.
➤Conflict Resolution: Turning frustrated customers into brand advocates through calm, professional problem-solving.
➤CRM & Helpdesk Updates: Meticulous logging of every interaction in Zendesk, Freshdesk, Gorgias, or HubSpot.
➤Order & Dispute Management: Handling refunds, exchanges, and shipment tracking updates.
I don't just "answer tickets"; I build a blueprint for customer satisfaction. Whether it’s resolving a complex complaint, guiding a user through a technical issue, or handling high-volume inquiries during a launch, I act as a seamless extension of your team. I bring a proactive mindset to your helpdesk, identifying recurring issues and helping you improve your daily operations through better communication.
What this project includes:
➤Omnichannel Support: Real-time management of Email (Helpdesk), Live Chat, and Phone inquiries.
➤Conflict Resolution: Turning frustrated customers into brand advocates through calm, professional problem-solving.
➤CRM & Helpdesk Updates: Meticulous logging of every interaction in Zendesk, Freshdesk, Gorgias, or HubSpot.
➤Order & Dispute Management: Handling refunds, exchanges, and shipment tracking updates.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 15 | 25 | 40 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
9 reviews
(9)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
SO
Stephanie O.
Jun 18, 2026
Manual Mobile App Tester (iOS)
Great work
JR
Jay R.
Jun 15, 2026
You will get Inbox Management and Calendar Optimization.
Adenike does great work as always, I love working with her!
JR
Jay R.
Jun 11, 2026
You will get Inbox Management and Calendar Optimization.
Adenike is amazing at what she does. I love working with her!
LR
Lynnsey R.
Jun 8, 2026
Virtual Assistant for Spiritual/Mindset Brand (Content, App Support, Admin)
Love working with her as always, will definitely hire her again and recommend her to anyone who values dedication and quality work!
LR
Lynnsey R.
Jun 1, 2026
Virtual Assistant for Spiritual/Mindset Brand (Content, App Support, Admin)
Adenike is wonderful to work with, she goes out of her way to understand the business goals and vision and works to deliver it!
About Adenike
Executive Assistant for CEO'S | Admin Support | Operations Support
91%
Job Success
Lagos, Nigeria - 12:25 pm local time
I'm the right-hand staff who manages your inbox, calendar, scheduling, and operations, freeing up10–15 hours weekly so you focus on strategy and revenue. I take on one new engagement every day so you can focus on growth and revenue growth. If your inbox, calendar, or ops are the bottleneck, I can tell you in one call whether this is a good fit.
WHAT I DELIVER
📌Inbox Management & Executive Administrative Operations
Transformed 500+ daily inbox with 3+ day response lag into inbox zero with same-day turnarounds using email triage, priority filtering, and administrative workflows. Built repeatable SOP. Zero failures since go-live. Expert confidential handling across multi-stakeholder environments.
📌Calendar Management & Scheduling Excellence
Eliminated 100% of scheduling conflicts across multi-executive calendars. Your calendar syncs automatically. Meetings are prepped before you arrive.
📌Operational Infrastructure, SOP Creation & Document Organization
Designed and documented repeatable systems for inbox, calendar, CRM, project management, and executive stakeholder workflows. Expert in organizing documents, building executive administrative detail systems, and creating SOPs that run independently. Teams executed without supervision within 2–3 weeks. Zero rework.
📌Workflow Management & Task Coordination
Reduced response time to at-risk renewals from 3+ days to same-day. 70%+ faster execution. Recovered contracts within 30 days. No added headcount.
HOW I WORK
➔I work exclusively with C-suites Executive Founders.
➔I supports day-to-day operations for growing startups.
➔I move independently. I surface priorities before you ask.
➔I build systems that scale without you.
TOOLS I MOVE IN
Google Workspace | Microsoft 365 | ClickUp | Asana | Notion | Monday | Trello | Airtable | HubSpot | Zapier | Slack | Calendly | Zoom | Microsoft Teams
THE STANDARD
Not another person to manage. A systems partner who operates independently, surfaces priorities before you ask, and builds processes that scale.
Tell me your biggest bottleneck and what it's costing you.I'll respond with a diagnosis and exactly how I'd fix
“Send me a quick message to discuss how I can help.”
Steps for completing your project
After purchasing the project, send requirements so Adenike can start the project.
Delivery time starts when Adenike receives requirements from you.
Adenike works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Voice Audit:
We discuss your brand’s tone, specific FAQs, and common customer pain points to ensure I sound like a natural part of your team.
Tool & System Integration:
You provide "Agent" or "Contributor" access to your communication platforms (Zendesk, Slack, Aircall, etc.).