You will get Customer Success & Escalation Management for Fintech/Banking/E-commerce.
Project details
Provide professional customer support to your business through phone, email, and chat. With over 6 years of experience working with U.S. and Canada customers at companies like Concentrix and Teleperformance, I specialize in handling customer inquiries, resolving issues quickly, and maintaining a positive customer experience. I focus on clear communication, fast response times, and reliable support to help businesses keep their customers satisfied.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included $700
These options are included with the project scope.
$700
- Delivery Time 5 days
- Number of Revisions 0
About Sandeep
Customer Support Expert - 6+ Years | Phone, Email, Chat & CRM
Roorkee, India - 12:49 pm local time
I've spent 6+ years serving US and UK customers via phone, email, and live chat —
first as a frontline agent at Teleperformance, then rising to Assistant Manager at
Concentrix (Daksh), where I led a team of 20-25 specialists across Banking, Fintech, and E-commerce accounts.
Here's what I bring to the table:
📉 Reduced Average Handle Time from 35 min → 15 min (57% improvement)
📈 Improved process accuracy to 99.3% — reducing errors from 16% to under 5%
🛡️ Reduced financial risk from 21% → 3% on a critical project
⭐ Multiple "Best Employee of the Month" awards for performance excellence
That didn't happen by accident. It came from actually understanding why support breaks down — and fixing it at the root. I used Root Cause & Corrective Action(RCCA), Trend Monitoring Analysis, and Glidepath methodology — tools most support leads haven't heard of, let alone applied.
Now I bring that same operational mindset to clients who need more than just someone to "handle tickets." If your support team is bleeding AHT, missing CSAT targets, or scaling without a system — that's a solvable problem.
What I do best:
• US/UK Customer Support (Phone, Email & Live Chat)
• Complaint Resolution & Escalation Management — first-call resolution focused
• CRM Management (Zendesk, Freshdesk, or your preferred tool)
• Quality Assurance & Process Improvement
• Team Training & SOP Documentation
• Availability (24*7; Up to 40 Hours a week)
Ready to discuss your project? Send me a message — I typically respond within 2 hours.
Steps for completing your project
After purchasing the project, send requirements so Sandeep can start the project.
Delivery time starts when Sandeep receives requirements from you.
Sandeep works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Review & Onboarding
Review the client’s business details, support guidelines, FAQs, and access to communication tools (CRM, email, chat, or phone system)
Setup & Familiarization
Understand the products/services, customer support process, and escalation procedures to ensure accurate and professional communication.