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You will get professional e-commerce store management and customer support (FR/EN/PL)

Anna B.Status: Offline
Anna B.
Preview image

Let a pro handle the details

Buy Customer Support services from Anna, priced and ready to go.
Anna B.Status: Offline
Anna B.
Preview image

Let a pro handle the details

Buy Customer Support services from Anna, priced and ready to go.

Project details

I combine over 10 years of experience in e-commerce, customer operations, and CRM management with multilingual communication skills (FR/EN/PL). My projects go beyond simple inbox or order management — I provide organized workflows, proactive customer support, marketplace expertise, and actionable reports. I focus on efficiency, accuracy, and maintaining your brand voice, ensuring no message or opportunity is ever missed.
Purpose
Business
Industry
Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Education, Financial Services, Food & Beverage, Logistics & Supply Chain Management, Marketing & Advertising, Nonprofit, Retail & Wholesale, Sports & Fitness, Travel & Tourism, Writing & Publishing
Language
French
What's included
Service Tiers Starter
$100
Standard
$250
Advanced
$500
Delivery Time 2 days 3 days 5 days
Number of Hours of Work
4920
Scriptwriting
-
-
Summary Report
Social Media Replies
Email Support
Live Chat Support
-
Optional add-ons You can add these on the next page.
Fast Delivery
+$30 - $90
Additional Hour of Work
+$25
Scriptwriting (+ 1 Day)
+$50
Live Chat Support (+ 1 Day)
+$50
Customer Review Management (+ 1 Day)
+$30

Frequently asked questions

Anna B.Status: Offline

About Anna

Anna B.Status: Offline
E-Commerce & Customer Operations Consultant | Trilingual FR/EN/PL
Haguenau, France - 4:16 pm local time
Hello! 👋 I’m a freelance E-Commerce and Customer Operations Consultant with over 10 years of experience helping businesses manage their online stores, improve customer satisfaction, and streamline daily operations.

I specialize in:
✅ Marketplace Management: Amazon, Cdiscount, ManoMano, Leroy Merlin
✅ Customer Support (B2C/B2B): Email, chat, WhatsApp, Zendesk, CRM follow-ups
✅ CRM Systems: Zoho, Zendesk, Atlas — organization, follow-ups & reporting
✅ Order & Inventory Management
✅ E-Commerce Analysis & Optimization

I’ve supported international brands with multilingual customer communication (French, English, Polish) and full back-office operations — ensuring everything runs smoothly from orders to after-sales.

🔹 Organized, reliable, and proactive
🔹 Focused on long-term partnerships and operational excellence
🔹 Available for ongoing collaboration or specific projects

Let’s work together to make your e-commerce operations efficient, responsive, and customer-focused!

Steps for completing your project

After purchasing the project, send requirements so Anna can start the project.

Delivery time starts when Anna receives requirements from you.

Anna works on your project following the steps below.

Revisions may occur after the delivery date.

Initial Access & Setup

Receive all required logins (email, CRM, marketplaces) Review brand guidelines, tone of voice, and templates Understand client priorities and workflows

Organize & Categorize

Triage inbox, orders, or reviews Apply labels/folders for follow-up, awaiting reply, and completed threads Identify urgent messages needing client input

Review the work, release payment, and leave feedback to Anna.