You will get professional email and chat customer support
Project details
You will get reliable and professional customer support backed by 9+ years of experience in handling high-volume interactions and resolving escalations efficiently. Expect fast response times, clear and polite communication, and accurate resolution of customer queries via email and chat. Your customers will experience smooth, consistent support while queries, complaints, and follow-ups are managed effectively. With a detail-oriented and organized approach, I help improve customer satisfaction and streamline your support operations so you can focus on growing your business.
Project Type
Customer SupportWhat's included $10
These options are included with the project scope.
$10
- Delivery Time 1 day
- Number of Revisions 1
About Shweta
Customer Support Specialist | Email & Chat Support | CRM | 9+ Years Ex
Indore, India - 4:50 am local time
I specialize in providing fast, accurate, and customer-focused support through email and chat. I understand how important response time, tone, and resolution quality are in building customer trust.
Here’s how I can help your business:
✔ Handle customer queries via email, chat, and ticketing systems
✔ Resolve escalations and improve customer satisfaction
✔ Manage inboxes efficiently with quick turnaround time
✔ Maintain clear and professional communication
✔ Support CRM tools like Zendesk, Freshdesk, HubSpot (basic knowledge)
In my previous roles, I have:
Managed 50+ customer queries daily.
Improved response time and reduced repeated issues.
Worked closely with teams to streamline processes.
I am reliable, detail-oriented, and focused on delivering a smooth customer experience.
Let’s work together to improve your customer support operations!
Availability: 20–30 hrs/week | IST | Flexible overlap with US/UK time zones
Steps for completing your project
After purchasing the project, send requirements so Shweta can start the project.
Delivery time starts when Shweta receives requirements from you.
Shweta works on your project following the steps below.
Revisions may occur after the delivery date.
Understand Requirements
I will review your requirements, business details, and customer support guidelines to ensure I fully understand your expectations.
Setup & Access
I will get access to your email/chat/CRM tools and review past conversations, FAQs, and templates.