You will get professional email and live chat customer support
Top Rated
Project details
You will get reliable and professional email and live chat customer support that helps your business retain customers and maintain a strong brand reputation. I focus on clear communication, fast responses, and customer-first problem solving to ensure every customer feels heard and supported.
With hands-on experience using tools like Zendesk, Freshdesk, Intercom, and Zoho CRM, I deliver accurate, polite, and efficient support tailored to your business needs. My goal is to improve response times, customer satisfaction, and overall support quality while allowing you to focus on growing your business.
With hands-on experience using tools like Zendesk, Freshdesk, Intercom, and Zoho CRM, I deliver accurate, polite, and efficient support tailored to your business needs. My goal is to improve response times, customer satisfaction, and overall support quality while allowing you to focus on growing your business.
Purpose
BusinessIndustry
Animals & Pets, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Medical & Pharmaceutical, Photography, Software, Sports & FitnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$45
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
Number of Hours of Work | 5 | 15 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
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EV
Evan V.
May 29, 2026
E-commerce Customer Support and Order Processing Assistant
LN
Lena N.
Feb 9, 2026
customer service email support
About Maryam
Customer Support Representative | E-commerce Support
100%
Job Success
Multan, Pakistan - 10:48 pm local time
If you’re running an 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 / 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 and customer support is slowing you down, I’m here to take that responsibility off your plate while protecting your brand reputation and customer trust.
I’m an 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 with 2+ years of hands-on experience supporting online brands through email, live chat, and social channels. My approach is practical, calm, and customer-focused ensuring every interaction reflects your brand professionally while resolving issues efficiently.
𝗛𝗼𝘄 𝗜 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀:
• Managing customer emails and live chat with clear, polite communication
• Handling order processing, tracking, updates, and modifications
• Processing refunds, cancellations, exchanges, and order drafts
• Updating customer information accurately (addresses, emails, contacts)
• Creating and managing discount codes and promotions
• Coordinating with suppliers and fulfilment partners
• Handling Charge-backs and disputes with proper documentation
• Building FAQs, macros, and structured workflows to reduce ticket volume
𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
• Responding to customer messages on Facebook, Instagram, TikTok, and Meta
• Managing comments and addressing concerns professionally
• Protecting brand reputation through timely and thoughtful responses
𝗧𝗼𝗼𝗹𝘀 & 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵:
Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, PrivateMail, Strato Webmail, eDesk, Richpanel, Linnworks, and other eCommerce support platforms.
𝗢𝗿𝗱𝗲𝗿 & 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴:
USPS, UPS, DHL, FedEx, 17Track, YunExpress, PostNL, 24Track, Universal Parcel Tracking, Global Tracking, and international carriers.
𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
Using professional translation tools such as ChatGPT Plus and DeepL, I assist customers in multiple languages including German, French, Spanish, Italian, Dutch, Portuguese, Arabic, Turkish, Russian, and more helping brands serve global customers with confidence.
𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲:
• Consistent availability, including weekends when required
• Calm and professional handling of difficult situations
• Strong understanding of Shopify and eCommerce workflows
• Fast response times with close attention to detail
• Long-term mindset focused on customer satisfaction and brand trust
I understand that customer support is more than answering messages it’s about protecting your brand, retaining customers, and building long-term loyalty. I treat every interaction as an opportunity to create a positive experience for your customers.
If you’re looking for a dependable customer support partner who communicates clearly, works independently, and represents your business professionally, I’d be happy to connect.
𝗧𝗵𝗮𝗻𝗸𝘀,
Maryam Kanwal :)
Steps for completing your project
After purchasing the project, send requirements so Maryam can start the project.
Delivery time starts when Maryam receives requirements from you.
Maryam works on your project following the steps below.
Revisions may occur after the delivery date.
Access to Support Tools
Please share your business type, support channels (email/chat), working hours, and access to email, live chat, or CRM tools. Also provide any FAQs, scripts, or support guidelines you want me to follow.