You will get professional email and Zendesk customer support for your business
Project details
You will get professional email and chat support that keeps your customers happy and your brand reputation strong.
With hands-on experience in Zendesk and Freshdesk, I specialize in handling inquiries, refunds, and ticket management with empathy, clarity, and professionalism.
Whether you’re a startup or a growing business, I’ll help your team maintain smooth communication, resolve issues quickly, and turn frustrated customers into loyal ones. I work carefully to match your brand’s tone and values — ensuring every message reflects quality support your customers can trust
With hands-on experience in Zendesk and Freshdesk, I specialize in handling inquiries, refunds, and ticket management with empathy, clarity, and professionalism.
Whether you’re a startup or a growing business, I’ll help your team maintain smooth communication, resolve issues quickly, and turn frustrated customers into loyal ones. I work carefully to match your brand’s tone and values — ensuring every message reflects quality support your customers can trust
Purpose
BusinessIndustry
Business Services & ConsultingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$40
|
Advanced
$75
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10Frequently asked questions
About Emmanuel
Expert Email & Chat Support Representative | Zendesk & Freshdesk Pro
Dar es Salaam, Tanzania - 10:20 pm local time
I’m a professional Customer Support Specialist with hands-on experience using Zendesk and Freshdesk to manage tickets, live chats, and emails efficiently.
My focus is on providing clear, empathetic, and timely support that keeps customers satisfied and businesses looking professional. I’m skilled at handling tickets, writing help articles, and managing inboxes with care.
What I Offer & My Strength:
I help technology and e-commerce businesses deliver exceptional customer experiences. My official certifications in Zendesk Support (ticketing) and Zendesk Chat (live chat) mean I can integrate into your team and start making an impact quickly. My background as a professional writer is my secret weapon—it guarantees that every customer interaction is clear, grammatically flawless, and perfectly on-brand.
My Key Services:
• Email Support & Management
• Live Chat Support
• Customer Issue Resolution
• Knowledge Base Article Creation
• Support Platform Management (Zendesk, Freshdesk)
My Advantage:
Based in Tanzania (EAT), I offer reliable coverage, particularly for European and African time zones. I am a proactive problem-solver focused on reducing ticket resolution times and increasing customer satisfaction.
Let's connect to discuss how I can help you build a loyal customer base and free up your time to focus on growth.
✅ Fast learner | ✅ Detail-oriented | ✅ Friendly communication
Steps for completing your project
After purchasing the project, send requirements so Emmanuel can start the project.
Delivery time starts when Emmanuel receives requirements from you.
Emmanuel works on your project following the steps below.
Revisions may occur after the delivery date.
Review support materials
I’ll review your company background, FAQs, and tone guidelines to ensure I understand your brand voice and customer expectations.
Set up and organize inbox
I’ll configure or access your customer support tool (Zendesk/Freshdesk), organize tickets, and ensure I can manage messages efficiently.