You will get Professional email, chat and Shopify customer support
Rising Talent
Project details
You will get professional customer support services for your Shopify store, eCommerce business, or online brand. I specialize in Email Support, Live Chat Support, Shopify Customer Service, Zendesk Support, Gorgias Ticket Management, Order Tracking, Refund Processing, Returns Handling, and Customer Satisfaction Management.
My goal is to provide fast, friendly, and professional communication that improves customer experience and helps increase customer retention.
With experience supporting Shopify and eCommerce businesses, I understand the importance of timely responses, clear communication, and efficient problem-solving. I can work with Shopify, Zendesk, Gorgias, Freshdesk, Gmail, and other customer support platforms.
Services include:
• Email Support
• Live Chat Support
• Shopify Customer Support
• Zendesk & Gorgias Support
• Order Management & Tracking
• Refunds & Returns Processing
• Customer Complaint Resolution
• Chargeback Assistance
• Customer Satisfaction & Retention
I am committed to delivering reliable, accurate, and customer-focused support that helps your business grow.
My goal is to provide fast, friendly, and professional communication that improves customer experience and helps increase customer retention.
With experience supporting Shopify and eCommerce businesses, I understand the importance of timely responses, clear communication, and efficient problem-solving. I can work with Shopify, Zendesk, Gorgias, Freshdesk, Gmail, and other customer support platforms.
Services include:
• Email Support
• Live Chat Support
• Shopify Customer Support
• Zendesk & Gorgias Support
• Order Management & Tracking
• Refunds & Returns Processing
• Customer Complaint Resolution
• Chargeback Assistance
• Customer Satisfaction & Retention
I am committed to delivering reliable, accurate, and customer-focused support that helps your business grow.
Purpose
BusinessIndustry
Animals & Pets, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Lifestyle, Logistics & Supply Chain Management, Retail & Wholesale, Software, Sports & Fitness, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$55
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 10 | 17 | 24 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$3Frequently asked questions
2 reviews
(2)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
SN
Siraj U N.
Feb 3, 2026
Shopify Live Chat Support Agent Needed
Outstanding experience working with this Shopify Live Chat Support Agent. They handled customer inquiries with professionalism, patience, and a deep understanding of Shopify operations. Response times were fast, communication was clear, and every issue was resolved efficiently, leaving customers satisfied and supported. Their ability to manage multiple chats while maintaining a friendly and helpful tone truly stood out. A reliable, skilled, and customer-focused professional — highly recommended for any eCommerce support role.
TA
Tahira A.
Feb 2, 2026
Customer Support Specialist for Live Chat & Email Support (Shopify Store)
Outstanding customer support experience! Communication was clear, professional, and always timely. They handled live chat and email inquiries efficiently while maintaining a friendly and solution-oriented approach. Their knowledge of Shopify and ability to resolve issues quickly made a noticeable difference in customer satisfaction. Truly reliable and a pleasure to work with.
About Waqas
Customer Support Shopify| Email & Chat Support | PayPal | Zendesk
100%
Job Success
Multan, Pakistan - 7:00 am local time
🥇 5+ Years of Professional Customer Support Experience
🥇 70+ Companies Supported Worldwide
🥇 1200+ Customer Support Projects Completed (Different platform)
I provide end-to-end Shopify customer support for eCommerce stores, covering email support, live chat support, chargeback handling, PayPal dispute management, and social media customer service, ensuring accurate order handling, reduced disputes, and consistent customer satisfaction.
My work focuses on email support, live chat support, and ticket-based customer service, ensuring customers receive accurate, timely, and professional responses that protect brand reputation and reduce escalations.
With 5+ years in customer service and 3+ years supporting Shopify eCommerce stores, I work with dropshipping, subscription, and high-ticket brands to manage daily customer operations. I handle email and live chat support, resolve Shopify chargebacks, manage PayPal disputes, and maintain consistent service quality using Zendesk, Gorgias, Freshdesk, and Reamaze.
🔹 𝐂𝐨𝐫𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞
✅ Email Support & Live Chat Support
✅ Zendesk, Freshdesk, Help Scout, Gorgias
✅ Shopify Customer Support & Order Fulfillment
✅ Refunds, returns, exchanges, and order tracking
✅ Payment disputes, chargebacks, and follow-ups
✅ CRM ticket management and customer documentation
🔹 𝐄𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 & 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐒𝐮𝐩𝐩𝐨𝐫𝐭
✅ I have worked extensively with Shopify-based stores, assisting customers with:
✅ Order status, shipping updates, and delivery issues
✅ Refunds, cancellations, and exchanges
✅ Product questions and post-purchase support
✅ Payment issues and dispute coordination
✅ Dropshipping customer communication
I understand how ecommerce support directly affects store ratings, repeat customers, and chargeback ratios.
🔹 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐓𝐨𝐨𝐥𝐬 & 𝐒𝐲𝐬𝐭𝐞𝐦𝐬
✅ Zendesk (ticket queues, macros, escalations)
✅ Freshdesk (email & chat workflows)
✅ Help Scout (customer conversations & tagging)
✅ Shopify Admin (orders, customers, fulfillment)
✅ CRM systems for customer history and follow-ups
✅ Google Workspace & internal support dashboards
🔹 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐇𝐢𝐫𝐞 𝐌𝐞
✅ Clear, professional, customer-focused communication
✅ Strong experience handling sensitive customer issues
✅ Consistent response quality across email and chat
✅ Reliable handling of daily support operations
✅ Long-term support mindset, not short-term task work
I work as a brand representative, not just a support agent. Every response is written to protect your business, reduce friction, and keep customers informed.
If you’re looking for a reliable customer support expert who can manage 𝐞𝐦𝐚𝐢𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐜𝐡𝐚𝐭 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤, 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐧𝐝 𝐨𝐫𝐝𝐞𝐫 𝐟𝐮𝐥𝐟𝐢𝐥𝐥𝐦𝐞𝐧𝐭, I am ready to contribute from day one.
Let’s discuss your support needs and workflow.
Best regards,
Waqas
Steps for completing your project
After purchasing the project, send requirements so Waqas can start the project.
Delivery time starts when Waqas receives requirements from you.
Waqas works on your project following the steps below.
Revisions may occur after the delivery date.
Shopify, Zendesk & Gorgias Customer Support
Please provide your Shopify store URL, support platform access (Zendesk, Gorgias, Freshdesk, etc.), and a brief overview of your support requirements and business hours.
Review Business Requirements
I will review your store, support tools, customer service policies, and project requirements to understand your workflow.