You will get professional Email, Chat & Customer Support for your business
Project details
I provide fast, accurate, and professional Chat & Email Customer Support that reduces ticket volume, improves CSAT, and strengthens customer trust. With 5+ years of international support experience across Telecom, Banking, SaaS, and Ecommerce, I handle high-pressure, high-volume queues with zero errors and a calm, consistent tone.
Your customers receive clear, empathetic, brand-aligned replies — and you get clean documentation, improved SLAs, and reliable support you never have to double-check. Ready to start immediately.
Your customers receive clear, empathetic, brand-aligned replies — and you get clean documentation, improved SLAs, and reliable support you never have to double-check. Ready to start immediately.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$50
|
Advanced
$95
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 1 | 4 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
Summary Report
(+ 1 Day)
+$15
Social Media Replies
+$20
Live Chat Support
+$20
Priority Response
+$15Frequently asked questions
About Sudarshan
Customer Support Specialist | Email, Chat & Phone | Billing & Disputes
Mumbai, India - 7:56 pm local time
I bring 5+ years of international experience supporting Banking, Telecom, SaaS, and eCommerce clients (US, UK, AU), with a proven record of reducing ticket backlogs, improving CSAT, and maintaining flawless brand-safe communication.
What I Deliver
✔️ Clear, polished, and professional email responses
✔️ Fast, friendly chat support with 0 grammar issues
✔️ Accurate ticket triage + well-structured solutions
✔️ SLA-driven case management and escalation handling
✔️ High-stakes issue resolution (billing, fraud, disputes)
✔️ Calm tone control, even with frustrated customers
✔️ Reduced backlog and improved ticket flow
Why Clients Hire Me
5+ years across Banking + Telecom + Finance
Hands-on experience with fraud disputes, chargebacks, billing errors
Excellent written English (error-free, brand-consistent tone)
Strong investigation + documentation skills
Quick learner for new tools, SOPs, and systems
Reliable, professional, and process-driven
Consistent performance under pressure
Tools I Work With
Zendesk | Freshdesk | Intercom | Zoho Desk | ServiceNow | HubSpot CRM
Summary
If you need a dependable customer support specialist who communicates clearly, resolves issues quickly, reduces ticket volume, and improves customer satisfaction — I’m ready to support your team immediately.
Steps for completing your project
After purchasing the project, send requirements so Sudarshan can start the project.
Delivery time starts when Sudarshan receives requirements from you.
Sudarshan works on your project following the steps below.
Revisions may occur after the delivery date.
Requirements Review & Setup
I review your requirements, access tools (email inbox, CRM, ticketing system), brand tone, and templates. I set up workflows, macros, and quality guidelines.
Support Delivery (Email + Chat)
I begin handling your customer queries with 100% accuracy, proper ticket tagging, escalation handling, and clean documentation. Daily update available if required.