You will get Zendesk support setup, workflows & knowledge base in 48hrs
Project details
You will get professional email and chat support that delivers fast resolutions, builds stronger customer relationships, and keeps your clients loyal. I provide reliable, empathetic, and results-driven customer support tailored to your brand voice. Every interaction is handled with care and professionalism, ensuring your customers feel valued and your business reduces churn.
Here is what this project covers:
✓ Ticket routing rules and queue configuration
✓ Macro creation for your 10 most common customer queries
✓ Knowledge base setup with at least 5 articles based on your
top repeat contacts
✓ Basic reporting dashboard so you can track CSAT and resolution time
✓ Handover documentation your team can actually use
My process is simple: I learn your business, handle customer interactions, track key issues, and share insights that improve service. With experience across SaaS, e-commerce, retail, and service-based businesses, I consistently maintain above 90 percent customer satisfaction scores and reduce repeat complaints by up to 30 percent.
With me, you get more than a representative, you gain a partner in customer success.
Here is what this project covers:
✓ Ticket routing rules and queue configuration
✓ Macro creation for your 10 most common customer queries
✓ Knowledge base setup with at least 5 articles based on your
top repeat contacts
✓ Basic reporting dashboard so you can track CSAT and resolution time
✓ Handover documentation your team can actually use
My process is simple: I learn your business, handle customer interactions, track key issues, and share insights that improve service. With experience across SaaS, e-commerce, retail, and service-based businesses, I consistently maintain above 90 percent customer satisfaction scores and reduce repeat complaints by up to 30 percent.
With me, you get more than a representative, you gain a partner in customer success.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$30
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 2 days | 7 days | 22 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
24/7 coverage for a day
+$30
Priority Support Response
+$25
Weekly Insights Report
(+ 1 Day)
+$50Frequently asked questions
About Evangeline
Customer Support Specialist | Zendesk, HubSpot | Repeat Contact Expert
Lekki, Nigeria - 5:25 am local time
SaaS and ecommerce brands run support operations that retain customers
and reduce ticket volume, using Zendesk, HubSpot, ClickUp, and the
automation tools you are already paying for.
WHAT I BRING TO YOUR SUPPORT OPERATION:
→ Multi-channel support across email, live chat, and phone — handling
100+ interactions daily while maintaining a 75% CSAT score and a
5-minute average first response time.
→ Zendesk administration beyond the basics, macros, routing rules,
queue management, knowledge base creation, and reporting that actually
tells you something useful.
→ Automation that saves your team hours, I have built workflows in
Zapier, Make, and Airtable that eliminate manual steps, prevent missed
follow-ups, and keep high-volume teams running without chaos.
→ Process design that sticks, at Dozmedica I identified a broken
follow-up system, built the fix, and supervised the rollout. Repeat
contacts dropped by 80% within one quarter. At 7th Century Music, I
trained 8 remote agents who reached independent performance within
their first week.
WHAT CLIENTS SAY:
"She not only identifies problems but develops and executes actionable
plans that add real value. Any organisation would be lucky to have her."
— Tawanda M., Founder & CEO, 7th Century Music
THE TOOLS I WORK WITH DAILY:
CRM & Support: Zendesk | HubSpot | Freshdesk | PipelinePro
Automation: Zapier | Make | Airtable | HighLevel
Project Management: ClickUp | Monday | Trello
Communication: Slack | Discord | Google Workspace
IF YOUR SUPPORT OPERATION IS:
✗ Drowning in repeat contacts
✗ Missing SLAs and losing customer trust
✗ Growing faster than your current processes can handle
✗ Relying on one person with no documented system
then send me a message with a brief description of your setup.
I will tell you exactly where I can help and what that looks like
in practice.
Steps for completing your project
After purchasing the project, send requirements so Evangeline can start the project.
Delivery time starts when Evangeline receives requirements from you.
Evangeline works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Setup
Review your brand guidelines, FAQs, escalation process, and support tools (Zendesk, HubSpot, Freshdesk, or others). Align on tone of voice, preferred workflows, and reporting schedule.
Active Customer Support
Provide timely and empathetic responses to customer inquiries via email and chat. Handle complaints professionally, escalate complex issues when needed, and ensure smooth communication.