You will get Professional Email and Chat Customer Support
Project details
I’ll manage your inbox with clear, friendly replies to make sure your customers feel heard and taken care of. You can count on me to handle the support side of things, so you can focus on running your business with peace of mind. I bring 6 years of customer support experience and ensure timely and high-quality responses to every customer inquiry.
Purpose
BusinessIndustry
Data Analytics, Ecommerce, Gaming, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$70
|
Standard
$140
|
Advanced
$280
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7
Summary Report
(+ 1 Day)
+$10Frequently asked questions
About Ericka Marie
Customer Support Specialist
Malolos, Philippines - 12:08 pm local time
With 6 years of experience in customer support and QA, and a year handling data entry and reporting, I bridge the gap between people and process. I write emails that sound like a real human (because I am one), and I organize data so it actually makes sense — no clutter, no guesswork.
Let me help you create smoother workflows, happier customers, and cleaner spreadsheets — one task at a time.
Steps for completing your project
After purchasing the project, send requirements so Ericka Marie can start the project.
Delivery time starts when Ericka Marie receives requirements from you.
Ericka Marie works on your project following the steps below.
Revisions may occur after the delivery date.
Learn how you communicate
I'll start by understanding how you'd like me to talk to your customers. Whether you prefer warm and friendly or straight-to-the-point, I’ll make sure every reply feels natural and on-brand.
Get familiar with what you offer
Before handling any messages, I’ll review your product or service details so I can respond confidently and accurately. If you don’t have documentation, that’s totally fine—I’ll ask the right questions to get what I need.