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You will get Professional Email Customer Support & Inbox Management
Project details
I provide reliable, professional email-based customer support that keeps your inbox organized and your customers satisfied.
With 10+ years of experience handling customer communication, I know how to respond calmly, clearly, and in a way that protects your brand—especially when customers are frustrated.
This service is ideal for businesses that need dependable email support without constant oversight.
With 10+ years of experience handling customer communication, I know how to respond calmly, clearly, and in a way that protects your brand—especially when customers are frustrated.
This service is ideal for businesses that need dependable email support without constant oversight.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$65
|
Standard
$185
|
Advanced
$405
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Email templates / canned responses
(+ 1 Day)
+$55Frequently asked questions
About Bianca
E-commerce Virtual Assistant & Customer Support Specialist | Shopify
ST JAMES, Jamaica - 12:29 pm local time
I provide streamlined Customer Support and Virtual Assistant services tailored specifically for e-commerce brands and busy founders. With a deep focus on Shopify-driven operations, I step in to handle your inbox, coordinate your daily admin tasks, and manage day-to-day customer touchpoints so you can focus entirely on scaling your business.
What I Bring to Your Team:
Customer Support (Email & Chat): Fast, empathetic, and resolution-oriented responses that protect your brand’s reputation.
Virtual Assistant & Admin Support: Inbox triage, calendar management, and day-to-day task coordination.
E-commerce Support: Seamless handling of Shopify order issues, returns, and customer inquiries.
Transparent, Flexible Support Packages:
Starter Support: 20–40 hours/month | Ideal for handling daily email triage and fundamental admin tasks. (Budget range: $300–$600/mo)
Growth Support: 60–100 hours/month | Part-time operational coverage including email + chat support, routine VA tasks, and clear SOP-driven execution. (Budget range: $800–$1,500/mo)
Business Operations: Near full coverage with a dedicated operational workflow managing your entire customer support and admin ecosystem. (Budget range: $1,500–$2,500/mo)
Let’s get your backend running smoothly. Message me to discuss which package aligns with your current operational needs.
Steps for completing your project
After purchasing the project, send requirements so Bianca can start the project.
Delivery time starts when Bianca receives requirements from you.
Bianca works on your project following the steps below.
Revisions may occur after the delivery date.
Inbox Review & Access Setup
I review your inbox structure, access permissions, and response guidelines to understand your workflow and brand tone.
Message Prioritization & Organization
Incoming emails are sorted by urgency, category, and priority to ensure timely and accurate responses.